Jeff Jenkins
Houston,TX
Summary
Proven security professional with extensive experience , adept in emergency response and superior customer service. Skilled in electronic surveillance and conflict de-escalation, I significantly enhanced safety measures and reduced security incidents. Demonstrates high integrity and detail orientation, ensuring comprehensive incident reporting and a secure environment for all.
Diligent Security professional with 18 years of experience monitoring facility staff and visitors to maintain order and safety. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
17
17
years of professional experience
Work History
Security Officer
Westin
02.2016 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Patrolled commercial property and associated parking garage.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
Unarmed Security Guard
Double Tree Hotel
12.2007 - 02.2016
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Facilitated smooth evacuations during emergency situations, leading individuals to designated safe areas according to established protocols.
- Ensured safety and security of premises by conducting regular patrols, leading to significant reduction in security incidents.
- Enforced property rules and regulations, contributing to more orderly environment.
Education
High School Diploma -
Westfield High School
Houston, TX05-1981
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Superior customer service
- Emergency response
- Conflict de-escalation
- Electronic surveillance
- Active shooter training
- Emergency evacuation procedures
- First aid and CPR certified
- High level of integrity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Timeline
Security Officer
Westin
02.2016 - Current
Unarmed Security Guard
Double Tree Hotel
12.2007 - 02.2016
High School Diploma -
Westfield High School
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