Jeff Johnson
Atlanta,GA
Summary
Results-driven General Sales Manager proficient in automotive industry products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
General Manager
Napleton Acura
03.2022 - 07.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Established and maintained effective communication with staff members to ensure efficient operations
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Developed service and sales strategies to improve retention and revenue
- Conducted regular meetings with senior management team to review progress against established objectives
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Sales Manager
Napleton Hyundai
08.2018 - 04.2022
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up
- Identified areas needing improvement in order to maximize efficiency
- Mentored and directed employees by conducting one-on-one meetings with salespeople
- Developed and implemented strategies to increase sales revenue
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Sales Manager
Sun Toyota
11.2015 - 08.2018
- Managed daily operations of sales department, including supervision of staff members
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Tracked monthly sales to generate reports for business development planning
- Trained, coached, and mentored junior sales personnel to ensure success in their roles
- Created and maintained sales environment to support business objectives
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year
- Supported sales team members to drive growth and development.
General Sales Manager
Jenkins Automotive Group Mazda, Acura, VW, Huyndai
03.2009 - 11.2015
- Oversaw regional and local sales managers and staff
- Established ambitious goals for employees to promote achievement and surpass business targets
- Supported sales team members to drive growth and development
- Coached, developed and motivated team to achieve revenue goals
- Resolved customer complaints regarding sales and service
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Skills
- Quality Management
- Staff Supervision
- Sales
- Service Quality Improvement
- Budget Development
- Sales Expertise
- Sales Analysis
- Leadership and Team Building
- Problem Resolution
- Operations Management
- Team Player
- Vendor relationships
Reference
1. Chris Layton 352-427-9849 My GM for more than 10 years
2. Josh Mohan 601-906-4359 Finance director
3. Leo HANUKA 561-342-4444 Finance director
4. Ferris Hamden 941-929-5649 GM Honda
5. Bryan Mayfield 334-796-2410 GM Toyota
6. Albert Herrah 352-895-6237 GM Hyundai
Timeline
General Manager
Napleton Acura
03.2022 - 07.2024
General Sales Manager
Napleton Hyundai
08.2018 - 04.2022
Sales Manager
Sun Toyota
11.2015 - 08.2018
General Sales Manager
Jenkins Automotive Group Mazda, Acura, VW, Huyndai
03.2009 - 11.2015
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