Jeff Johnson
Jacksonville
Summary
Results-driven logistics and customer service professional with extensive experience in warehouse operations and inventory management. Proven ability to streamline processes, optimize material organization, and enhance workflow efficiency. Recognized for exceptional attention to detail and strong teamwork skills, consistently delivering outstanding service in dynamic, fast-paced environments. Committed to fostering a collaborative atmosphere that drives operational excellence and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Overnight Freight Associate
Home Depot
05.2024 - Current
- Unload nightly freight deliveries efficiently.
- Stock shelves and organize inventory to ensure store readiness each day.
- Assist in transporting materials from the receiving area to designated store locations.
- Provide customer service when needed, ensuring a positive shopping experience.
Surveyor
AMPORTS
10.2023 - 04.2024
- Conducted vehicle inspections to assess and report damages.
- Completed necessary documentation for damaged vehicles.
- Organized vehicle placement in the yard for optimal efficiency.
- Assisted with relocating vehicles as required.
TWIC Escort
Port Storage and Delivery
04.2020 - 10.2023
- Escorted customers through port facilities while assisting with paperwork and procedures.
- Conducted surveys of dealership and personal units across multiple locations.
- Measured cargo using plumb bobs, laser pointers, and load height measuring sticks.
- Served as an onboard assessor for vessels at Talleyrand and Blount Island port locations.
Home Caregiver
Home Caregiver
03.2014 - 05.2017
- Provided full-time care for family members with Alzheimer’s and Dementia.
- Managed daily living activities, medications, and medical appointments.
Customer Service Representative
INCOMM
01.2007 - 03.2014
- Resolved customer inquiries within required timelines.
- Assisted clients with credit card recharge, disputes, and transaction issues.
- Selected to support Supervisors and Team Leads in handling escalated concerns.
Education
High School Diploma -
Sandalwood Jr/Sr High School
Jacksonville, FL01-1987
Skills
- Safety compliance in warehousing
- Efficient cargo handling
- Item acquisition
- Cargo management
- Product placement
- Physical strength
- Equipment handling
- Client relationship management
Accomplishments
While at Incomm I was chosen to be a part of a team that was going to assist Supervisors and Team Leaders with escalated phone calls on a variety of situations.
Also while at Incomm we were required to navigate between 2-3 different systems to handle what ever type of situation came our way. We were responsible for Sun & Peach Pass recharging of their toll cards, loading, giving the charge history for & creating disputes for the prepaid gift and credit cards.
Timeline
Overnight Freight Associate
Home Depot
05.2024 - Current
Surveyor
AMPORTS
10.2023 - 04.2024
TWIC Escort
Port Storage and Delivery
04.2020 - 10.2023
Home Caregiver
Home Caregiver
03.2014 - 05.2017
Customer Service Representative
INCOMM
01.2007 - 03.2014
High School Diploma -
Sandalwood Jr/Sr High School