Jeff Johnston
Jacksonville,AR
Summary
Dynamic Technical Service Specialist with a proven track record at Sigma Supply of North American, specializing in troubleshooting and technical training leadership. Excelled in remote support and customer service, significantly enhancing operational efficiency. Skilled in hardware diagnostics and mentoring, adept at driving product evaluation and technology application standards.
Overview
36
36
years of professional experience
Work History
Technical Service Specialist
Sigma Supply of North American
12.1998 - Current
- Install, maintain, PM and repair packaging tools, machines, printers, labelers and equipment.
- Led training classes to empower customers to understand their machine and resolve technical issues without needing a service call.
- Take phone calls from customers and help resolve technical issues without needing a service call.
- Preform field service calls to customers site.
- The equipment that I have been trained on and familiar with in many different brands are: Continuous Ink Printers, Label Print and Apply Systems, Shrink Wrap Systems, Stretch Wrap Systems, Tape Machines, Stencil Machines, Bagging Machines, Box Erectors, Glue Systems, Void Fill, Palletizers, Manual, Pneumatic and Battery Powered Hand Tools to tighten , cut and seal plastic and metal banding and much more.
- Contributed technical oversight to assist team project fulfillment.
- Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
Owner/Operator Specialist
Just Right Siding
12.1988 - 12.1998
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Worked side by side with my crew to beautify and preserve American homes by installing siding and windows.
Education
Certificate of Technical Studies - Computer Repair
Draughon Business College
Little Rock, AR04-1988
Skills
- Troubleshooting technical issues
- Technical training leadership
- Remote support
- Hardware diagnostics
- Technical support triage
- Tech-Savvy
- Product evaluation
- Training and mentoring
- Customer support
- Technology background
Timeline
Technical Service Specialist
Sigma Supply of North American
12.1998 - Current
Owner/Operator Specialist
Just Right Siding
12.1988 - 12.1998
Certificate of Technical Studies - Computer Repair
Draughon Business College
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