Jeff Jones
Cincinnati,Ohio
Summary
Experienced Automotive Service/Parts Manager with a background in service management and mechanical engineering. Skilled in providing excellent customer service, managing teams, and improving processes to increase efficiency and customer satisfaction. Proficient in data analysis and reporting, training and mentoring, and communication. Strong math skills. Strong written and verbal communication skills. Strong organizational skills.
Overview
32
32
years of professional experience
Work History
Service Advisor
Sweeney Mazda
Cincinnati, OH
01.2024 - Current
- Greet customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
Service/Parts Manager
Mike Albert Leasing
Cincinnati, OH
12.2013 - 10.2023
- Provided excellent customer service by greeting customers and answering their questions
- Assisted customers in scheduling appointments and providing cost estimates for repairs
- Managed and organized work orders and communicated with technicians to ensure timely completion of repairs
- Increased sales by recommending additional services and products to customers
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Provided technical advice on the selection of replacement parts.
- Conducted monthly audits of inventory control systems.
- Resolved customer inquiries related to part availability or quality issues.
- Monitored stock levels regularly to avoid backorders or shortages.
- Collaborated with other departments to ensure timely deliveries.
- Assisted in developing a system for tracking special orders.
- Investigated discrepancies between physical inventories and records.
- Perrformed scheduled inventory audits per to verify accuracy and product availability.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Wholesale Tire Sales
US Autoforce
Cincinnati, OH
04.2012 - 12.2013
- Developed and maintained positive working relationships with vendors.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Resolved customer inquiries related to part availability or quality issues.
- Monitored stock levels regularly to avoid backorders or shortages.
- Collaborated with other departments to ensure timely deliveries.
- Investigated discrepancies between physical inventories and records.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Received, examined and reshelved returned parts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Store Manager
Firestone Complete Auto Care, BRO
Cincinnati, OH
06.1992 - 04.2011
- Total profit/loss responsibility of full service automotive repair facility
- Provided customer service by answering phone calls and responding to emails
- Managed and organized work orders and communicated with technicians to ensure timely completion of repairs
- Assisted in training new service advisors and technicians
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
High School Diploma -
Amelia High School
Batavia, OH05.1983
Some College (No Degree) - Business Administration
University of Cincinnati
Cincinnati, OHSkills
- Customer service
- Sales
- Team management
- Process improvement
- Data analysis
- Training and mentoring
- Organizational skills
- Communication skills
- Invoice Processing
- Stock Management
- Inventory Auditing
- Coordinating Paperwork
- Customer Relations
- Ordering Parts
Timeline
Service Advisor
Sweeney Mazda
01.2024 - Current
Service/Parts Manager
Mike Albert Leasing
12.2013 - 10.2023
Wholesale Tire Sales
US Autoforce
04.2012 - 12.2013
Store Manager
Firestone Complete Auto Care, BRO
06.1992 - 04.2011
High School Diploma -
Amelia High School
Some College (No Degree) - Business Administration
University of Cincinnati