Jeff Keener
Chicago,IL
Summary
Results-driven E-commerce Manager with 20+ years of experience across digital and brick-and-mortar retail. Proven success managing high-volume online stores, executing site merchandising, product launches, and promotions using BigCommerce and NetSuite. Recognized for driving sales growth, improving customer experience, and leading high-performing teams in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sr. E-Commerce Manager
Crispin
Chicago, IL
10.2021 - Current
- Led project and operational management of multiple client e-commerce stores, supporting major national brands.
- Executed site content updates, product launches, promotions, and merchandising using BigCommerce and Page Builder.
- Managed product data, inventory levels, and order flow through NetSuite to ensure accuracy and availability.
- Conducted strategic site audits to identify UX, merchandising, and conversion improvement opportunities.
- Partnered with marketing teams to plan and execute promotional campaigns.
- Provided technical support for order processing, inventory availability, and platform-related issues.
- Built and maintained strong client and supplier relationships, contributing to long-term account growth.
- Recognized for strong communication, fast turnaround times, attention to detail, and problem-solving.
- Supported 5 client stores and sites
- Managed 100+ SKUs
Director of Retail Operations
Event Network Inc.
Chicago, IL
09.2013 - 10.2021
- Managed daily operations, inventory control, merchandising, product distribution, payroll, and scheduling procedures.
- Recruited, trained and developed employees into outstanding Team members who delivered company leading metrics, and exceptional guest service recognized by superiors as the company gold standard.
- Created engaging and company recognized merchandise presentations to motivate impulse purchases and drive sales.
- Minimized shrinkage to -.75% through proactive inventory management and security-driven approaches.
- Consistently delivered top-performing metrics across locations through innovative sales strategies and operational improvements.
- E-commerce sales procedures and operations
Education
Bachelor of Arts - Business Management
Columbia College Chicago
Chicago, ILSkills
- E-commerce strategy & operations
- Site merchandising & promotions
- Product catalog & inventory management
- Online product launches
- BigCommerce
- Brandstore
- Microsoft Excel & Office
- Adobe Photoshop
- Team leadership & development
- Cross-functional collaboration
- Retail & omnichannel operations
- Strategic issue management
Timeline
Sr. E-Commerce Manager
Crispin
10.2021 - Current
Director of Retail Operations
Event Network Inc.
09.2013 - 10.2021
Bachelor of Arts - Business Management
Columbia College Chicago