Jeff Keiser
Portage,MI
Summary
Self-motivated Operations Manager, successful in collaborating with technical teams, stakeholders, and operational leaders to streamline and strengthen processes, and control technology costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
29
29
years of professional experience
Work History
Technology Operations Manager
Ascension Information Technologies
06.2025 - Current
- Directed daily operations to enhance service delivery and operational efficiency.
- Coordinated cross-departmental projects to align strategies with organizational goals.
- Facilitates resolution for major system outages, owning collaboration with the care team, business leaders, and technical teams during critical events.
- Established communication channels to foster collaboration among teams, stakeholders, and operational business partners.
- Manages the new technology intake process from the identification of the business issue to project initiation or rejection, using excellent verbal skills to engage customers in conversation and effectively determine their needs and requirements.
Account Manager
Ascension Information Services
09.2017 - 06.2025
- Responsibilities include oversight for large scale IT projects.
- Working with Ministry leaders and Ascension Information Services Product leaders to standardize the Borgess Medical center application portfolio to Ascension approved standard Product offerings.
- System administration and support for technology solutions not transitioned to Ascension Information Services Product Groups.
Solutions Development Lead
Ascension Information Services
01.2006 - 09.2017
- System administration / support for many multi-platform vendor applications including building control/monitoring systems, staff scheduling systems, clinical documentation systems, HR and financial systems, telecom/Switchboard systems, POS systems, as well as many other clinical and non-clinical systems.
- Project Symphony, key contributor to success of large scale project to nationalize entire ERP for Borgess Health System. Accomplishments include creating documentation of current pay model for configuration/migration from API Time and Attendance to National Kronos Model.
- Data extraction and manipulation from Local PeopleSoft HR system, required to front load national PeopleSoft model.
- Interface / Integration Analyst – developed, implemented, and maintained HL7 based real-time interfaces, using E-Gate interface engine and development tools.
Database Administrator
Borgess Health
09.1996 - 01.2006
- Technical Lead in implementation of PeopleSoft HRMS and Financials for all Borgess Health companies and affiliate hospitals.
- Responsible for all aspects of database/system administration for PeopleSoft ERP Solution. Accomplishments include Installation of PeopleSoft versions 7.51 – 8.8 and all related software, lead technical role in all system upgrades and updates, implemented custom programming changes.
- Responsible for development and implementation of disaster recovery plans for PeopleSoft system and all related databases.
- Development and implementation of disaster recovery plans for all application software and related databases.
- Responsible for all aspects of system administration and support for multiple hospital solutions including, Time and attendance, building access/alarm system, foundation fund raising and accounting software and, POS solutions.
Education
Bachelor of Science - Computer Science
Western Michigan University
Kalamazoo, MI12.1995
Associate of Applied Science - Industrial Chemical Technology
Kalamazoo Valley Community College
Kalamazoo, MI01.1990
Skills
- Database administration
- Vendor management
- Project management
- System integration
- Technology assessment
- Change management
- Data analysis
- Customer relationship management
- Multidisciplinary collaboration
- IT project oversight
- Proficient with Microsoft Office and G Suite collaboration tools
Timeline
Technology Operations Manager
Ascension Information Technologies
06.2025 - Current
Account Manager
Ascension Information Services
09.2017 - 06.2025
Solutions Development Lead
Ascension Information Services
01.2006 - 09.2017
Database Administrator
Borgess Health
09.1996 - 01.2006
Bachelor of Science - Computer Science
Western Michigan University
Associate of Applied Science - Industrial Chemical Technology
Kalamazoo Valley Community College