Jeff Kemper
Austin,TX
Summary
Strategic and empathetic leader with over a decade of experience scaling customer success operations in high-growth SaaS environments. As Procore’s eighth employee and first in Austin, I played a pivotal role in expanding the company’s footprint, building and leading cross-functional teams, and fostering a culture rooted in trust and accountability. After a purposeful two-year sabbatical to reflect and realign my professional goals, I am seeking opportunities that leverage my leadership expertise in advisory, strategic, or coaching capacities.
Overview
16
16
years of professional experience
Work History
Senior Director, Customer Success
Procore Technologies Inc.
08.2017 - 03.2023
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Delivered consistently on gross retention targets of 92%+ and net retention targets of 120%+
- Led global CSM teams across all segments and regions (LATAM, Canada & APAC)
- Drove strategic improvements to enhance customer success efficiencies.
- Partnered across company departments to ensure alignment towards Procore's overall revenue goals
- Co-created Procore's Customer Success Qualified Lead program to drive company pipeline.
Senior Account Executive
Procore Technologies Inc.
06.2011 - 12.2015
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Demoed and Sold new products to new logo accounts to maximize revenue potential.
- Developed strategies using market research with support from cross-functional teams.
- Achieved 100%+ quota targets annually
- Sold into accounts ranging from SMB to Enterprise sized customers (10-1,000 employees)
Senior Account Manager /Customer Support Representative
Procore Technologies Inc.
09.2008 - 05.2011
- Developed deep knowledge of customer businesses and relationship to ensure successful implementation of Procore to meet their company objectives.
- Worked with customers to develop strategic business and account plans.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Helped standardize the Procore customer implementation process
- Responded to user's problems via phone and email support
Substitute Teacher, K-12
Fresno Unified School District
09.2007 - 09.2008
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Science - Business Administration - Finance Option
California State University, Fresno
Fresno, CA05-2008
Skills
- Organizational development
- Customer engagement and escalation
- Team building and motivation
- Collaborative leadership
- Sales tactics
- Key performance indicators
- Expansion strategy
- Policy implementation
- CS systems and process development
- Core values management
Accomplishments
- Procore's first Director of Customer Success Managers
- Promoted 3 times over 7 years as a leader in the Customer Success department
- Received Procore's "Ownership" award (company value) in 2017 out of 800 employees
- Received most votes from CEO driven company wide poll to form Employee Advisory Committee (2019)
Timeline
Senior Director, Customer Success
Procore Technologies Inc.
08.2017 - 03.2023
Senior Account Executive
Procore Technologies Inc.
06.2011 - 12.2015
Senior Account Manager /Customer Support Representative
Procore Technologies Inc.
09.2008 - 05.2011
Substitute Teacher, K-12
Fresno Unified School District
09.2007 - 09.2008
Bachelor of Science - Business Administration - Finance Option
California State University, Fresno
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