Jeff Kemper
Austin,TX
Summary
Strategic and empathetic leader with over a decade of experience scaling customer success operations in high-growth SaaS environments. As Procore’s eighth employee and first in Austin, I played a pivotal role in expanding the company’s footprint, building and leading cross-functional teams, and fostering a culture rooted in trust and accountability. After a purposeful two-year sabbatical to reflect and realign my professional goals, I am seeking opportunities that leverage my leadership expertise in advisory, strategic, or coaching capacities.
Overview
16
16
years of professional experience
Work History
Senior Director, Customer Success
Procore Technologies Inc.
Austin, TX
08.2017 - 03.2023
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Delivered consistently on gross retention targets of 92%+ and net retention targets of 120%+
- Led global CSM teams across all segments and regions (LATAM, Canada & APAC)
- Drove strategic improvements to enhance customer success efficiencies.
- Partnered across company departments to ensure alignment towards Procore's overall revenue goals
- Co-created Procore's Customer Success Qualified Lead program to drive company pipeline.
Senior Account Executive
Procore Technologies Inc.
Santa Barbara, CA / Austin, TX
06.2011 - 12.2015
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Demoed and Sold new products to new logo accounts to maximize revenue potential.
- Developed strategies using market research with support from cross-functional teams.
- Achieved 100%+ quota targets annually
- Sold into accounts ranging from SMB to Enterprise sized customers (10-1,000 employees)
Senior Account Manager /Customer Support Representative
Procore Technologies Inc.
Santa Barbara, CA
09.2008 - 05.2011
- Developed deep knowledge of customer businesses and relationship to ensure successful implementation of Procore to meet their company objectives.
- Worked with customers to develop strategic business and account plans.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Helped standardize the Procore customer implementation process
- Responded to user's problems via phone and email support
Substitute Teacher, K-12
Fresno Unified School District
Fresno, CA
09.2007 - 09.2008
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Science - Business Administration - Finance Option
California State University, Fresno
Fresno, CA05-2008
Skills
- Organizational development
- Customer engagement and escalation
- Team building and motivation
- Collaborative leadership
- Sales tactics
- Key performance indicators
- Expansion strategy
- Policy implementation
- CS systems and process development
- Core values management
Accomplishments
- Procore's first Director of Customer Success Managers
- Promoted 3 times over 7 years as a leader in the Customer Success department
- Received Procore's "Ownership" award (company value) in 2017 out of 800 employees
- Received most votes from CEO driven company wide poll to form Employee Advisory Committee (2019)
Timeline
Senior Director, Customer Success
Procore Technologies Inc.
08.2017 - 03.2023
Senior Account Executive
Procore Technologies Inc.
06.2011 - 12.2015
Senior Account Manager /Customer Support Representative
Procore Technologies Inc.
09.2008 - 05.2011
Substitute Teacher, K-12
Fresno Unified School District
09.2007 - 09.2008
Bachelor of Science - Business Administration - Finance Option
California State University, Fresno