Jeff Kern II
Glen Burnie,MD
Summary
Motivated hard worker with 3 years of experience juggling multiple priorities to keep company operations running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Ambitious, career-focused job seeker, anxious to obtain a position in a legal environment to help launch career while achieving company goals. Fluent in three languages. Constantly seeking to improve, learn more, and serve others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WESCO
North Berwick, ME
10.2022 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
Assistant Manager
J.Crew Factory
Kittery, ME
06.2022 - 10.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
Assistant Manager
Men's Wearhouse
Portsmouth, NH
01.2022 - 06.2022
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Human Resources Assistant
Southern Adventist University
Collegedale, TN
08.2021 - 12.2021
- Conducted employment verification and background investigation to facilitate hiring process.
- Initialized background checks for potential new hires.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
Education
Some College (No Degree) -
Southern Adventist University
Collegedale, TNSkills
- Understands Confidentiality
- Fluent in English, Spanish, & Portuguese
- Verbal and Written Communication
- Microsoft Office
- Relationship Building
- Filing System Organization
- Critical Thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
- Certified in FERPA, Southern Adventist University - 2021
- USCIS, Southern Adventist University - 2021
Timeline
Customer Service Representative
WESCO
10.2022 - 02.2024
Assistant Manager
J.Crew Factory
06.2022 - 10.2022
Assistant Manager
Men's Wearhouse
01.2022 - 06.2022
Human Resources Assistant
Southern Adventist University
08.2021 - 12.2021
Some College (No Degree) -
Southern Adventist University