Jeff Kleinman
Huntington
Summary
Accomplished operations and administration executive with over 20 years of experience across diverse industries. Expertise in project management and strategic planning, emphasizing security, safety, and sustainability. Proven success in developing scalable operations and enhancing stakeholder relations through the implementation of actionable initiatives that drive company performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Operations
Madison Square Garden Co
New York
09.2020 - 02.2021
- Directed infrastructure and systems development for multiple entertainment venues, including a landmark building. Managed facilities, production, and safety teams while implementing a capital management program for major projects.
- Integrated Building Management System and Work Ticket System to enhance efficiency and reporting, achieving a 5% decrease in utility costs and a 100% increase in response times to work order requests.
- Enhanced Capital Project Management operations by integrating reporting system and developing long-term plans.
- Implemented Standard Operating Procedure library.
- Managed and negotiated union labor contracts for Local 30, 32BJ, Local 1, and Local 764.
- Oversaw third-party vendor relationships to ensure compliance and quality standards.
- Developed and shared the annual O & M and capital budget.
Director of General Services
Suffolk County Water Authority
Suffolk County
09.2019 - 08.2020
- Direct operations for Facilities & Real Estate, Capital Projects, Environmental Health & Safety (EHS), Warehousing, Transportation, and Employee Development Departments.
- Lead all major facility capital projects including ground-up construction, renovations, expansions, and infrastructure improvements.
- Implemented technological improvements in facilities, safety, asset management, and transportation operations, achieving 20% reduction in O & M costs.
- Developed and implemented real estate portfolio consolidation plan, resulting in 10% decrease in office space usage and 15% reduction in facility operating costs.
- Developed and implemented 2030 strategic plan for sustainability, safety, and organizational culture.
- Developed and implemented standard operating procedure (SOP) manual library and emergency action plans for the authority.
- Oversaw initiatives of Organization Development and Culture Committee to enhance employee engagement, fostering a positive work environment.
Chief Operating Officer
Welwyn Corp
Jamaica
08.2016 - 09.2019
- Managed operations for textile distribution company, providing strategic leadership across finance, procurement, logistics, facilities, and sales departments.
- Executed build-out of new facility and oversaw corporate relocation to enhance operational efficiency.
- Improved productivity metrics by 25% through sales forecasting, resource allocation and managing scheduled labor.
- Coordinated monthly budgets and managed profit and loss, consistently achieving margin targets.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Upgraded shipping fleet which resulted in 30% reduction maintenance costs and shipping costs.
Asst. General Manager- Global Corporate Services
Jones Lang LaSalle
New York
08.2015 - 08.2016
- Provided Integrated Facilities Management for Goldman Sachs New York real estate portfolio, including Class A commercial buildings. Responsible for management of facilities team, engineering, and 3rd party contractors.
- Led team of 4 facility managers to support Global Corporate Real Estate department, streamlining service delivery.
- Successfully led key construction projects which resulted in operational improvements and reduction in waste.
- Proactively identified and solved complex problems impacting operations management.
- Developed scopes and requirements for vendor contracts, ensuring alignment with operational needs.
- Authored and implemented Standard Operating Procedures for facilities team.
Manager of Building Operations
Madison Square Garden Co
New York
10.2008 - 08.2015
- Managed building trades and systems for professional sports and entertainment venue, overseeing capital projects for Building Operations department.
- Managed a team of over 250 union and 10 non-union employees.
- Project management related to capital projects and renovations.
- Conducted analysis to address staffing issues, resulting in increased productivity and reduced operating expenses.
- Negotiated labor agreements with union representatives, establishing clear terms and conditions of employment.
- Authored and implemented standard operations procedures for department.
Assistant General Manager
Floyd Hall Arena
Little Falls
09.2006 - 10.2008
- Managed day-to-day operations of a recreational sports complex, including a twin ice rink and a minor league baseball stadium.
- Assisted in managing daily operations of a multi-purpose sports and entertainment venue.
- Coordinated scheduling and logistics for events, ensuring smooth execution.
- Oversaw staff training programs to enhance customer service and operational efficiency.
General Manager
Superior Ice Rink
Kings Park
06.2004 - 09.2006
- Managed day-to-day operations of a single all ice related operations management rink, including refrigeration systems, HVAC, and ice maintenance equipment.
- Oversaw daily operations and management of ice rink activities.
- Coordinated staff schedules and assignments for effective service delivery.
- Implemented safety protocols to ensure a secure environment for guests.
Education
Bachelor of Arts - Business Administration
Indiana University
Bloomington, INAssociate of Arts - Business Administration
Nassau Community College
Hempstead, NYSkills
- Capital Project Management
- Construction Management
- Integrated Facilities Management
- Budget Development/Management
- Process Improvement
- Budget management
- Change Management
- Physical Security Management
- Safety Management
- Real Estate Portfolio Management
- Operations Oversight
- Strategic Development
- Employee Relations
- Union Management
- Fleet Management
- Contract Negotiations
- Standard Operating Procedures
- Renovations
- Strategic planning
- Organizational design
- Process improvement
Certification
- Facilities Management Professional Certification, IFMA
- Building Planning & Design Certification, IAM
- Building Management Certification, IAM
- Building Operations Certification, IAM
- Human Resources Leadership, Cornell University
- Fire Safety, N.F.P.A.
- O.S.H.A-10 Certification
Volunteer Experience
- International Facilities Management Association - Utilities Council, President, 01/01/24, Present, Denver, CO, US, Volunteer organization tasked with the education, collaboration, and networking of facility professionals in the utility industry worldwide.
- International Facilities Management Association - Utilities Council, Vice President, 01/01/22, 12/31/23, Denver, CO, US, Volunteer organization tasked with the education, collaboration, and networking of facility professionals in the utility industry worldwide.
Timeline
Director of Operations
Madison Square Garden Co
09.2020 - 02.2021
Director of General Services
Suffolk County Water Authority
09.2019 - 08.2020
Chief Operating Officer
Welwyn Corp
08.2016 - 09.2019
Asst. General Manager- Global Corporate Services
Jones Lang LaSalle
08.2015 - 08.2016
Manager of Building Operations
Madison Square Garden Co
10.2008 - 08.2015
Assistant General Manager
Floyd Hall Arena
09.2006 - 10.2008
General Manager
Superior Ice Rink
06.2004 - 09.2006
Bachelor of Arts - Business Administration
Indiana University
Associate of Arts - Business Administration
Nassau Community College