Jeff Knopf
Emmaus,PA
Summary
Talented EMS Executive Director with 34- years of comprehensive experience overseeing daily operations of EMS organizations. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans, and overseeing financial performance. Thorough knowledge of industry changes and trends and a firm grasp of non-profit finance and performance measures.
Overview
29
29
years of professional experience
Work History
EMS Instructor
Monroe
Stroudsburg, PA
02.2008 - Current
- Prepared and presented lectures, demonstrations, and practical exercises to students in the classroom setting.
Director, Safety & Security
Dorney Park and Wildwater Kingdom
Allentown, PA
05.2022 - 02.2024
- Oversee all Security and Loss Prevention and Investigations.
- Oversee all Emergency Medical Services, Safety, Workman's Compensation and Risk Management.
- Cultivated and maintained relationships to promote positive work culture.
- Recruited, hired and trained employees on operations and performance expectations.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Generated reports to review data and issue corrective actions for improvements.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
Executive Director of EMS
Boyertown Community Ambulance, Boyertown
08.2018 - 03.2022
- Develops EMS goals policies and practices monitors progress conducts ongoing review and revision
- Coordinates evaluations and recommendations for EMS equipment, practices, forms, and technology
- Attends and participates on board, committees, and at meetings as a representative of the agency at local, regional, and state levels
- Responds to inquiries and provides information to the public
- Responsible for maintaining and releasing EMS-related information, documents, and records by the agency policies and local state and federal regulations
- Ensures that all EMS operations are performed per agency policies and protocols and applicable legal requirements set by the Medical Director
- Recruits, interviews, and hires new EMS staff performs quarterly evaluations on employees
- Prepares the annual budget, and works with our Board of Directors for approval
- Appoints an overseas all line officers
- Grant procurement
- Respond to emergency calls as a commander
- Procured grants over 70,000
- FY- 2020-21,
- PA EMS Agency of the year 2018 under my leadership.
- Only EMS agency to be certified in the US as Certified Autism Center.
Deputy Director of EMS
Boyertown Community Ambulance
03.2015 - 08.2018
- Developed and implemented strategic plans for the organization.
- Directed staff in the accomplishment of organizational objectives.
- Monitored and evaluated program effectiveness, making adjustments as necessary.
- Established operational policies and procedures to ensure efficient operations.
- Recruited, trained, supervised, coached and evaluated personnel.
- Managed budgets, ensuring fiscal responsibility.
- Represented the department at meetings, conferences, workshops.
Lieutenant
Borough of Emmaus Ambulance Corps, Emmaus
02.2008 - 03.2015
- Provide 911 emergency care
- 2nd in command
- Scheduling Coordinator, training and education director
- Quality assurance director, Safety Committee Chair for the Borough of Emmaus
- Development of Policy and SOG
- Developed and implementations of safety training programs for the Borough of
- Emmaus
Operations Manager
Bethlehem Township VFC EMS
Bethlehem
04.2004 - 03.2008
- Employee of the year 2006 and 2007
- Developed EMS goals policies
- Coordinated evaluations and recommendations regarding EMS equipment, practices,
- Ensured that all EMS operations are performed per agency policies and protocols and applicable legal requirements set by the Medical Director
- Recruited, interviews, and hires new EMS staff to perform annual evaluations on employees
- Prepares the annual budget, and submits it to our board of directors for approval
- Oversaw training and education
- Oversaw scheduling
- Started along with the city of Bethlehem EMS the Etomidate study,
- Director of EMS, Hazleton Area Advanced Life Support, Inc.
Hazleton Area Advanced Life Support
West Hazleton
West Hazleton , PA
04.2001 - 03.2004
- Coordinated scheduling for all associates
- Assisted with the preparation of the agency's capital and operating budget
- Oversaw the fleet and facility,
- Conducted and oversee training/education in a classroom setting, training exercises, and distance learning., Oversaw busy 911 ALS service
- Developed EMS goals policies and practices monitor progress and conducted ongoing review and revision
- Coordinated evaluations and recommendations regarding EMS equipment, practices, forms, and technology
- Prepared the annual budget, and submits it to our board of directors for approval
- Appointed and oversaw all line officers.
EMS Operations Manager
Fairview Fire Company Ambulance, Coal Township
07.1995 - 03.2001
- Oversaw all day-to-day operations
- Responsible for transitioning basic life support to advanced life support service
- Prepared and presented the annual budget to the board of trustees.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Bachelor - Science: EMS Administration
Columbia Southern University
05.2021
Associate - Science-OSHA Public Health and Safety
Columbia Southern University
05.2021
Paramedic - Paramedicine
Luzerne County Community College, Paramedic
09.1999
Diploma - GEN
Emmaus High School
06.1992
Masonry
Lehigh County Vocational Technical School
01.1992
EMT
Lehigh Valley Hospital
Emergency Medical Technician01.1988
Skills
- Teamwork
- Leadership
- Effective Time Management
- Interpersonal Communication
- Business Development
- Grant Writing
- Experienced EMS Leader with strong leadership and relationship-building skills
- Team Building
- Community-based strategic planning, program development, and personnel management
- I am committed to challenging and encouraging EMS associates to meet and exceed patient Care standards
- Organizational Development
- Board Reporting
- Stress management techniques
- Team Collaboration
Affiliations
- Outstanding Leadership Award Boyertown EMS 2021
- Red Cross of Berks County Heroes award 2021
- Letter of commendation by State Representative Doug Reichley for valor
- Employee of the year 2006 and 2007 Bethlehem Township VFC
- Medal of Excellence and Meritorious for providing services and leadership in New Orleans for storms; Katrina and Gustav.
- Community Service EPAR CISM TEAM- Co-chair Education and Leadership.
Accomplishments
- Pa Dept of Health Paramedic, EPA command,
- Advanced Cardiac Life Support Instructor,
- Pediatric Advanced Life Support instructor, Basic Cardiac Life Support Instructor,
- PHTLS-Advanced Instructor, Neonatal Advanced Life Support,
- EVOC/ EMSVO Instructor,
- HAZMAT Operations, NIMS 100, 200, 300, 400, 700, and 800,
- Pa Dept of Health VRT,
- AHA instructor
- PA Dept 0f Health EMS Instructor, EMT/ Paramedic Instructor
- Certified Autism Specialist
- Car Seat Technician
- Management of Aggressive Behavior (MOAB) Instructor
- Crowd Management certified
- PATH/OCAT/PPBT/PPCD Instructor
- OSHA 10, & 30 certified
Community Service
- Secretary, Board of Directors, Berks-Mont Business Association 03/2018-03/2022
- Board of Director, Eastern PA EMS council 12/2015-12/2022
- Critical Incident Stress Management team member-Current
Timeline
Director, Safety & Security
Dorney Park and Wildwater Kingdom
05.2022 - 02.2024
Executive Director of EMS
Boyertown Community Ambulance, Boyertown
08.2018 - 03.2022
Deputy Director of EMS
Boyertown Community Ambulance
03.2015 - 08.2018
EMS Instructor
Monroe
02.2008 - Current
Lieutenant
Borough of Emmaus Ambulance Corps, Emmaus
02.2008 - 03.2015
Operations Manager
Bethlehem Township VFC EMS
04.2004 - 03.2008
Hazleton Area Advanced Life Support
West Hazleton
04.2001 - 03.2004
EMS Operations Manager
Fairview Fire Company Ambulance, Coal Township
07.1995 - 03.2001
Bachelor - Science: EMS Administration
Columbia Southern University
Associate - Science-OSHA Public Health and Safety
Columbia Southern University
Paramedic - Paramedicine
Luzerne County Community College, Paramedic
Diploma - GEN
Emmaus High School
Masonry
Lehigh County Vocational Technical School
EMT
Lehigh Valley Hospital
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