Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jeff Knox

Jeff Knox

Humble,TX

Summary

Highly adaptable Accountant with a strong desire to transition into customer service. Quick learner with a solid foundation in client communications, seeking to leverage skills for exceptional customer service delivery.

Overview

6
6
years of professional experience

Work History

Accounts Receivable Specialist

Houston Texans
06.2022 - Current
  • Proactively interacted with clients and stakeholders to address billing inquiries, resolve payment discrepancies, and ensure prompt resolution of customer concerns, successfully increasing AR collection speed by %150.
  • Utilize strong communication skills to effectively explain financial transactions, terms, and policies to clients, ensuring a clear understanding and fostering positive customer relationships.
  • Demonstrate exceptional problem-solving abilities by investigating and resolving complex billing issues, collaborating with cross-functional teams to provide efficient and accurate solutions that exceeded customer expectations.

Audit Staff Accountant (Contracted)

Melton & Melton, LLP
01.2022 - 04.2022
  • Engaged in thorough client interactions during audit engagements, actively listening to client needs, and effectively addressing questions and concerns to provide exceptional client service and build strong professional relationships.
  • Utilized strong communication skills to explain complex accounting concepts and audit procedures to clients in a clear and concise manner, ensuring understanding and building trust through transparent communication.
  • Demonstrated excellent problem-solving skills by identifying potential issues or discrepancies during audits, proactively offering solutions, and collaborating with clients to implement necessary corrective actions, resulting in improved financial accuracy and client satisfaction.

Guest Services / Sales Associate

Seaworld Orlando
06.2021 - 07.2021
  • Provided exceptional customer service to guests, demonstrating strong interpersonal and communication skills in assisting guests with inquiries, resolving concerns, and promoting park attractions and services.
  • Effectively managed guest interactions and maintained a positive atmosphere by remaining attentive, approachable, and knowledgeable about park offerings. 

Info Desk Associaite

UNT University Union
09.2019 - 02.2020
  • Provided friendly and informative assistance to students, faculty, and visitors at the university's information desk, effectively answering inquiries, providing directions, and offering guidance on campus resources and services, resulting in a positive and welcoming environment.
  • Demonstrated strong organizational and multitasking abilities by managing a high volume of inquiries, phone calls, and emails, promptly and efficiently addressing concerns and ensuring accurate information dissemination to enhance overall campus experience.

Education

BS - Business Administration

University of North Texas
Denton, TX
07-2021

Skills

  • Active Listening
  • Conflict Resolution
  • Tech Savviness
  • Empathy & Patience
  • Positive Attitude
  • Time Management

Timeline

Accounts Receivable Specialist

Houston Texans
06.2022 - Current

Audit Staff Accountant (Contracted)

Melton & Melton, LLP
01.2022 - 04.2022

Guest Services / Sales Associate

Seaworld Orlando
06.2021 - 07.2021

Info Desk Associaite

UNT University Union
09.2019 - 02.2020

BS - Business Administration

University of North Texas

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Jeff Knox