JEFF KOHN
Sheridan,MI
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
34
34
years of professional experience
Work History
Auto Parts Manager
ACI Parts Warehousing
08.2009 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issue.
- Trained team members in successful strategies to meet operational and sales targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Parts Manager
NELSONS SPEED SHOP
01.2001 - 10.2007
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Automotive Technician
ED KOEH FORD
01.1990 - 06.1999
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
CARSON CITY CRYSTAL
Carson City, MI05.1988
Skills
- Goal Setting
- Stock Management
- Invoice Processing
- Inventory Restocking
- Operations Management
- Ordering Parts
- Inventory Management
- Customer Relations
- Coordinating Paperwork
- Customer Service
- Improving Customer Satisfaction
Timeline
Auto Parts Manager
ACI Parts Warehousing
08.2009 - Current
Parts Manager
NELSONS SPEED SHOP
01.2001 - 10.2007
Automotive Technician
ED KOEH FORD
01.1990 - 06.1999
High School Diploma -
CARSON CITY CRYSTAL
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