Crystal M Padilla
Blue Island,IL
Summary
Experienced hospitality leader with nearly two decades in overseeing restaurant operations, ensuring compliance, and delivering superior customer service. Skilled in staff training, inventory management, and analyzing profit and loss to achieve organizational goals and maintain high-quality standards. Adaptable communicator with a background in special education, enhancing service delivery and team collaboration.
Overview
19
19
years of professional experience
Work History
Receptionist
Unicord Corporation
Calumet Park, IL
01.2005
- Managed multi-line phone systems, mail delivery, and administrative tasks.
Store Manager
Hooters Inc.
Chicagoland Region
01.2018 - 01.2023
- Oversaw daily operations in high-volume restaurants, including staffing, training, and compliance with brand standards.
- Increased guest satisfaction through stronger service standards and improved food quality practices.
- Recruited, trained, and developed over 50 team members, building a high-retention workforce.
- Managed scheduling, payroll, and labor costs to maintain budget alignment.
- Reduced food waste by 12% through accurate ordering and waste-control initiatives.
- Ensured full compliance with health, safety, and food quality regulations.
Server / Bartender / Corporate Trainer
Hooters Inc.
Orland Park & Oak Lawn, IL
01.2009 - 01.2019
- Delivered excellent guest service in a fast-paced, high-volume environment.
- Certified Corporate Trainer: onboarded and trained new employees across multiple locations.
- Maintained compliance with health and safety standards.
- Balanced cash registers and upheld accuracy in bar operations.
Store Operations Associate
T-Mobile
Chicago, IL
01.2015 - 01.2016
- Supported store operations through accurate inventory counts and shipment processing.
- Assisted with merchandising updates and product launches.
- Maintained compliance during inventory audits.
Special Education Paraprofessional
Elm Christina Services
Palos Heights, IL
01.2009 - 01.2012
- Assisted teachers with classroom instruction and lesson plans.
- Supported special needs students with individualized attention and safety monitoring.
Bank Teller
Great Lakes Bank
Hazel Crest, IL
01.2008 - 01.2009
- Processed transactions with a zero-error rate in cash handling.
- Assisted customers with account management and service needs.
Party Host & Receptionist
Hollywood Park
Crestwood, IL
01.2004 - 01.2008
- Scheduled and coordinated events and birthday parties, ensuring positive guest experiences.
- Handled customer inquiries and assisted with office operations.
Education
Medical Assistant Program - undefined
Everest College
Merrionette Park, ILGeneral Education - undefined
Moraine Valley Community College
Palos Hills, ILDesign Coursework - undefined
Harrington School of Design
Chicago, ILHigh School Diploma - undefined
Dwight D. Eisenhower High School
Blue Island, IL01.2005
Skills
- Staff Training & Development
- Customer Service & Guest Relations
- Inventory & Supply Management
- Budgeting & Cost Control
- Team Leadership & Coaching
- Daily Operations Management
Accomplishments
- Certified Corporate Trainer
- Reduced food waste by 12% through operational improvements
- Improved customer satisfaction ratings through service and quality initiatives
Timeline
Store Manager
Hooters Inc.
01.2018 - 01.2023
Store Operations Associate
T-Mobile
01.2015 - 01.2016
Server / Bartender / Corporate Trainer
Hooters Inc.
01.2009 - 01.2019
Special Education Paraprofessional
Elm Christina Services
01.2009 - 01.2012
Bank Teller
Great Lakes Bank
01.2008 - 01.2009
Receptionist
Unicord Corporation
01.2005
Party Host & Receptionist
Hollywood Park
01.2004 - 01.2008
Medical Assistant Program - undefined
Everest College
General Education - undefined
Moraine Valley Community College
Design Coursework - undefined
Harrington School of Design
High School Diploma - undefined
Dwight D. Eisenhower High School