Jeff Lang

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

I handled all guest request internally via phone, communication, and in certain cases customer facing. I set up both wake up, calls and assisted front desk with both internal and external request, including assisting with check-in and checkout process.

• Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
• Streamlined front desk operations for improved efficiency and reduced wait times for guests.
• Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
• Collaborated with team members to ensure consistent delivery of exceptional customer service.