Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Jeff Lawrence

Auburn,CA

Summary

Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQL query writing skills leveraged to retrieve data in support of existing theories or develop new theories to maximize efficiencies.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Business Analyst, Expert

Pacific Gas & Electric
02.2018 - 04.2023
  • Conducted interviews with stakeholders to identify business requirements and develop process maps.
  • Gathered, analyzed, and documented user requirements for new software systems.
  • Created detailed functional specifications documents for system design teams.

Business Analyst, Senior

Pacific Gas & Electric
04.2009 - 02.2018
  • Identified gaps between current state and desired future state operations.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Developed reports using SQL queries to track progress against key performance indicators.

Business Analyst

Pacific Gas & Electric
09.1997 - 04.2009
  • Facilitated the dialogue between business and technology teams to emerge with an efficient solution which best supported business needs at a reasonable cost and delivery time;
  • Created design documents that could be implemented by technology teams yet understood and approved by business teams;
  • Continued to refine user-defined "soft tables" post Go-Live to be able to adjust quickly to changing business needs;

Project Lead

Pacific Gas & Electric
12.1995 - 09.1997
  • Participated in a Gap Analysis effort to determine the fit of the new CRM / Billing Application with current PG&E processes, functions and procedures.
  • Participated in a follow-on task to evaluate how to best address gaps identified above - customize the application or modify the process, function or procedure.
  • Designed / Implemented the full set of user-defined "soft tables" in support of the Field Order and Meter Management spaces.

Education

Some College (No Degree) - Physical Anthropology

University of California, Berkeley
Berkeley, CA

Skills

  • Customer Needs Assessment
  • Strategic Planning
  • Gap Analysis
  • Cost-Benefit Analysis
  • Data Mining
  • Requirements Gathering
  • Project Management

Certification

  • Certified Business Analyst

Affiliations

  • Volleyball / Wallyball,
  • Golf

Timeline

Business Analyst, Expert

Pacific Gas & Electric
02.2018 - 04.2023

Business Analyst, Senior

Pacific Gas & Electric
04.2009 - 02.2018

Business Analyst

Pacific Gas & Electric
09.1997 - 04.2009

Project Lead

Pacific Gas & Electric
12.1995 - 09.1997

Some College (No Degree) - Physical Anthropology

University of California, Berkeley

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Jeff Lawrence