Jeff Levy
Jacksonville
Summary
Dedicated inside sales manager with several years of experience. Talented in hiring and training team of excellent inside salesman and implementing modern sales technology. Guarantees customer satisfaction through fantastic services and honest company feedback.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
26
26
years of professional experience
2003
2003
years of post-secondary education
Work History
Inside Sales Manager
Tireco Distributors
Jacksonville
03.2019 - Current
- Directed inside sales team of 16 to achieve sales goals and enhance customer engagement.
- Hands on 1:1 training for new sales representatives to improve product knowledge.
- Monitor and audit calls for training and customer satisfaction purposes
- Form initiatives to grow existing accounts
- Handle elevated customer complaints
- Established and monitor KPI's for incoming and outgoing calls
- Rebuilding 80% of my team executing rehiring, training, coaching and accountability.
- Conduct weekly 1:1s with my team
- Create development plans for direct reports
- Oversee team member performance
- Manage the scheduling
- Manage the users on the online chat tool Zendesk.
- Created a buddy system pairing up Outside Rep with an Inside Rep (Teamwork)
- Conducted performance reviews to assess staff effectiveness and provide constructive feedback.
- Communicated with repeat customers to build long-term relationships.
- Managed a team of 5 inside sales representatives, providing guidance, coaching and training.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Collaborated with marketing department to develop promotional materials that highlighted product features and benefits.
- Fielded customer feedback and complaints.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Managed performance and salary reviews.
- Implemented an incentive program designed to motivate employees and encourage them to exceed their targets.
- Supported sales team members to drive growth and development.
Senior Assistant Store Manager
Discount Tire
Jacksonville
03.2008 - 03.2019
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service best practices.
- Managed inventory levels and coordinated product ordering processes.
- Assisted customers in selecting tires and related products for their vehicles.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented marketing strategies to promote special sales events effectively.
- Conducted regular team meetings to discuss goals and address challenges.
- Monitored store appearance and maintained cleanliness to enhance customer experience.
- Recruited, trained, coached and supervised staff members to ensure high performance standards were met.
- Performed daily store operations, including opening and closing procedures, stocking shelves, cashiering, and inventory management.
- Conducted periodic reviews of employee performance according to established criteria.
- Developed goals for store personnel that aligned with corporate objectives and monitored progress towards those goals.
- Ensured compliance with company policies and procedures while providing excellent customer service.
- Analyzed financial information to identify areas of improvement and cost savings opportunities.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Account Manager
Deal Tire & Wheels
Lakeland
09.2007 - 12.2007
- Managed client accounts and maintained strong relationships with customers.
- Coordinated product orders and ensured timely delivery to clients.
- Developed tailored solutions to meet customer needs and preferences.
- Collaborated with sales team to identify new business opportunities.
- Conducted regular follow-ups to address client inquiries and concerns.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Generated leads through cold calling activities.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Outside Sales Representative
Barron Wholesale Tire
Jacksonville
05.2005 - 09.2007
- Developed relationships with customers to understand their tire needs.
- Conducted on-site visits to evaluate customer inventory and offer solutions.
- Presented product features and benefits to potential clients effectively.
- Coordinated deliveries and managed logistics for tire shipments.
- Resolved customer inquiries and issues promptly and professionally.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Managed accounts by providing solutions that best fit the customer's needs.
- Organized sale calls with customers and vendors.
- Utilized upselling techniques to maximize revenue.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Service Manager
Tire Kingdom
Jacksonville
09.2000 - 03.2005
- Managed daily operations of tire service department.
- Trained and supervised service technicians on equipment use.
- Ensured compliance with safety standards and procedures.
- Coordinated scheduling for tire installations and repairs.
- Resolved customer inquiries and service-related issues promptly.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Middleburg High School
Middleburg , FLSkills
- Inside sales management
- Customer relationship management
- KPI development
- Sales performance assessment
- Product training
- Team leadership
- Conflict resolution
- Performance coaching
- Effective communication
- Critical thinking
- Time management
- Adaptability to change
- Data analysis
- Customer service management
- Market Knowledge
- Pipeline management
- Profit management
- Motivational skills
- Recruitment
- Sales coaching
- Sales staff training
- Competitor research
- Account management
- Sales team leadership
- Multiline phone systems
- Sales operations
- Problem-solving abilities
- Multitasking
- Sales training
- Inventory management
- Performance evaluation
- Relationship building
- Employee development
- New hire training
- Inventory control
- Microsoft Office Suite
- Mentoring and coaching
- CRM software
- National accounts
- Upselling
Timeline
Inside Sales Manager
Tireco Distributors
03.2019 - Current
Senior Assistant Store Manager
Discount Tire
03.2008 - 03.2019
Account Manager
Deal Tire & Wheels
09.2007 - 12.2007
Outside Sales Representative
Barron Wholesale Tire
05.2005 - 09.2007
Service Manager
Tire Kingdom
09.2000 - 03.2005
Middleburg High School