Jeff Lima
Saint Charles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. exceptional social skills, communication abilities and customer service background with a willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Advocate Sherman Hospital
05.2023 - Current
- Greeted and welcomed patients who came in for hospital services.
- Analyzed patient information and confidential medical records in compliance with HIPAA
- Utilized advanced computer systems such as EHRs and various databases for accurate registration.
- .Answer all incoming phone calls, and reaching out to patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Utilized fax machines, phones, scanners, and ordering supply's for medical office
Food Service & Hospitality
Advocate Sherman Hospital
10.2020 - 05.2023
- Deliver trays to patience in timely manner and make sure patient is satisfied and assist them (including patient lifts) if they wish while ensuring patient receives care and great customer service.
- Follow up and call nurses/CNAs for confirmation of patients diets and or if patient assistance is needed.
- Analyzed all orders, while working with around 230 patients each night.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Shift Leader/Crew Member
Burger King
06.2019 - 06.2020
- Manage orders, expedite food, clean dining room, collect money, and train new employees and making sure all customers are satisfied with service
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Applied Science - Computer Information Systems
Elgin Community College
Elgin, IL2025
Skills
- Various softwear data bases (Epic, OnBase,)
- Microsoft applications (Office, Excel, Teams, Outlook)
- Communication
- Customer service oriented
- Team Oriented
- Insurance Company Knowledge
- Electronic Health Records Systems
- Medical Terminology
- Spanish & English
Accomplishments
- Trained new employees
- 100% registration accuracy
- Recognition for good customer service
- Implementation of new systems
- Received exceeds on performance review
Timeline
Patient Access Representative
Advocate Sherman Hospital
05.2023 - Current
Food Service & Hospitality
Advocate Sherman Hospital
10.2020 - 05.2023
Shift Leader/Crew Member
Burger King
06.2019 - 06.2020
Associate of Applied Science - Computer Information Systems
Elgin Community College
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