Jeff Lozano

• Conduct regular site inspections to ensure adherence to quality standards and identify areas for improvement.
• Managed technicians for successful project completion, ensuring timely delivery and client satisfaction.
• Mentored new employees, fostering professional growth and development while strengthening the organization's talent pipeline.
• Streamlined communication between departments, improving collaboration and efficient problem solving.
• Assessed employee performance through regular check-ins, providing constructive feedback to promote growth and improvement.
• Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
• Conducted regular Field Safety Observations
• Met customers on escalated concerns and repeat visits.
• Perform QC checks to ensure TQA standards are met by employees.
• Developed and maintained positive relationships with other departments.
• Record and document vehicle inspections and safety/vehicle incidents in accordance with safety policy.
• Conduct regular staff meetings to review performance and safety trainings.
• Managed Service delivery of High Split remediation projects in market.
• Perform regular Charter Waste Audits with Safety Specialist.
• Coordinate ladder annual inspection and repair with vendors and tech centers in my market.
• Project planning and partnership with Service Delivery Project Management and Construction for Managed Wifi installations from pre-planning to completion and service.
• Motivate and Challenge employees through self progression, career opportunities, and performance.

Use problem-solving skills to alleviate issues efficiently with minimal supervision. Troubleshot equipment breakdowns and performed preventive maintenance. Work with Fiber-optic cable and equipment. Work closely with ISP for Greenfield Node Activations and or re-optimizations of existing Nodes. Use of Bently Maps and Magellan map data for Fiber and Coax network. Efficiently use Xpertrak and Lighthouse to diagnose and repair OSP issues. Worked on Full Digital implementation project in Port O'Connor and Seadrift. Worked closely with construction for network repairs, new builds, and forced relocation of network equipment . Followed work orders and specifications for network and equipment replacement, repair or maintenance from multiple departments. Quickly responded to critical work orders and outages regarding malfunctioning equipment and completed repairs in timely manner. Communicate with ROC to close or update work orders. Worked with Field Ops to resolve ECAF and FCC complaints. Use of SMB and TQA skills in verifying customer impacting issues on repeat calls. Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Troubleshoot and repair basic distribution problems associated with RF, AC and DC elements of the forward and reverse plant. Report drop related problems and refer to tech ops. Comply with Network protection policy. Work with CCOR, Arris, Cisco, etc plant components. Safely maintain and install Power supplies and Batteries throughout plant. Sweep and balance nodes in various hubs throughout market. Communicate with Altec for routine repair and maintenance of bucket truck equipment. Perform Daily DOT inspections.

Worked on CLI backlog project in Laredo/Zapata Market.

Survey potential SMB customer premises. Submit documentation to construction for rewires or resi-builds on enterprise accounts. Drive and maintain Company Issued Vehicle Keep maintenance and weekly inspections of company vehicle. Keep maintenance on tools and company issued equipment. Keep inventory on customer issued equipment Responsible for small medium business installs/trouble calls. Troubleshoot enterprise account services for video Repair of Set-Back Boxes, Vecima, ATX UCrypt enterprise and Spectrum Community Solution equipment. Script Static IPs onto commercial HSD CPE Fix and optimize residential or commercial drop coaxial systems. Install/troubleshoot Analog SCS /Digital Video Services. Install/troubleshoot V.O.I.P Service and troubleshoot High Speed Data services. Train and mentor new and existing field tech employees. Communicate routine demand plant maintenance. Use of JDSU ONYX signal level meter and various test equipment. Climb utility poles to perform drop maintenance.

Documented detailed reports outlining results and recommendations on fulfillment tech work completed. Routinely tasked with troubleshooting and resolving Multiple Truck Roll Trouble Calls. Reported Findings for MTR Trouble Calls on Company Sharepoint and share data with leadership. Worked Closely with Director of field operations, management, and supervisors to resolve customer complaints. Assigned all ECAF and FCC complaint troublecall tickets. Worked closely with maintenance on repeat calls to resolve OSP issues. Engaged CMT coordinators to quickly work to run or bury drop for customer premises. Provide direct feedback to CMT leadership on installs and customer complaints. Install and Replace residential drop coaxial systems. Install and troubleshoot Analog/Digital Video, High Speed Data, V.O.I.P Services. Communicate routine demand plant maintenance through sharepoint. Use of ONYX signal level meter and various test equipment. Use of Company Network Monitoring Tools Such as CSG, Scope, RIO, Unified, and Outage View. Report and Submit Tickets on Network Issues to NOC/ Engineering. Climb utility poles to perform minor maintenance. Drive and maintain Company Issued Vehicle. Keep maintenance and weekly inspections of company vehicle. Keep maintenance on tools and company issued equipment. Keep inventory on customer premise equipment and rotation of aging CPE. Replace and Install passive devices on home network.

Educated employees on specific QA standards and confirmed maintenance of standards. Took opportunity to mentor technicians seeking assistance in Onyx 620 meter usage.

Drive and maintain Company Issued Vehicle. Keep maintenance and weekly inspections of company vehicle. Keep maintenance on tools and company issued equipment. Keep inventory on consumer issued equipment. Fix and optimize residential drop coaxial systems. Install and troubleshoot Analog/Digital Video, V.O.I.P, and HSD Services. Install and troubleshoot Home Alarm Systems Burglary and Fire protection. Specialized in Intelligent Home escalations and Priority Installations. Trained and mentored new and existing field tech employees. Motivated and presented in weekly team huddles. Tasked with supporting team while supervisor away. Communicate routine demand plant maintenance. Closely worked with Maintenance technicians to resolve urgent customer impacting issues. Tasked with familiarizing use of Onx-620 signal level meter and relaying findings to leadership. Climb utility poles to perform minor maintenance. Install passive devices on network. Worked on project installing Video/HSD bulk account in Dilley, TX. Frequently volunteered to help with backlog in Eaglepass, TX and neighboring cities(Formerly Laredo Border Corridor). Worked on weeks long CLI remediation project and worked closely with maintenance department to complete orders.

In safety review comity with various members of different departments and reviewed accidents with MICs. Issued Labels to pre-packaged products. Maintain Case temperature. Maintain pre-packed products(cry-o-vac). Maintain Frozen merchandise (Fully cooked/Raw). Follow standard OSHA and USDA Regulations. Order merchandise and prepared for seasonal demand. Controlled levels of damaged goods product rotation practices implementation, reducing waste and store losses "SHRINK". Assisted in changing out store displays, effectively implementing layout plans determined by district leaders on a weekly basis. Greeted customers, helped locate merchandise and suggested suitable options. Answered customer questions about products and services, helped locate merchandise and promoted key items.