Jeff MaCrae
Delaware,OH
Summary
Dynamic HVAC Comfort Consultant with a proven track record at Logan Services, achieving a sales closing rate over 60%. Expert in client relationship building and tailored solutions, enhancing customer satisfaction through effective communication and problem-solving. Recognized for mentoring new consultants and driving energy efficiency education in residential spaces.
Overview
17
17
years of professional experience
Work History
HVAC Comfort Consultant
Logan Services
02.2017 - Current
- Conducted thorough needs assessments to recommend tailored HVAC solutions for clients.
- Developed and maintained strong relationships with customers through effective communication and follow-ups.
- Collaborated with installation teams to ensure seamless transition from consultation to service delivery.
- Educated clients on energy efficiency practices and available products to enhance comfort in their homes.
- Trained new consultants on product knowledge, consultation techniques, and company policies.
- Top Sales Consultant for entire employment duration
- Sales Closing percentage consistently over 60% industry standard 30%
HVAC Comfort Consultant/ Marketing
Comfort Xpress
01.2014 - 02.2017
- Consulted clients on HVAC solutions, enhancing comfort and energy efficiency in residential spaces.
- Assessed customer needs through detailed evaluations, ensuring tailored service delivery and satisfaction.
- Developed comprehensive product knowledge to effectively recommend systems and upgrades to clients.
- Collaborated with installation teams to ensure seamless transitions from consultation to implementation.
- Analyzed market trends to identify opportunities for service improvements and new offerings.
- Streamlined consultation processes by integrating advanced software tools for improved accuracy and efficiency.
- Provided expert recommendations on HVAC equipment, insulation, and other home upgrades for optimal comfort levels.
- Increased customer satisfaction by providing personalized comfort solutions tailored to their specific needs.
HVAV Comfort Consultant
Fire and Ice
01.2013 - 01.2014
- Conducted comprehensive assessments of client needs to recommend tailored comfort solutions.
- Collaborated with installation teams to ensure seamless execution of HVAC system implementations.
- Developed training materials for new consultants to enhance product knowledge and service delivery.
- Analyzed customer feedback to identify trends and improve service offerings effectively.
- Mentored junior consultants, fostering professional development and improved team performance.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Educated homeowners on the benefits of energy-efficient products and how they can contribute to long-term cost savings while improving comfort levels within the home environment.
- Generated leads through networking events, trade shows, and strategic marketing efforts targeted at potential clients seeking comfort solutions.
- Enhanced company reputation through stellar client interactions and consistently exceeding expectations.
Field Technician
AMC Health
01.2009 - 01.2012
- Implemented safety protocols and best practices during field operations.
- Trained junior technicians on equipment handling and operational procedures.
- Analyzed service calls to identify recurring issues and improve response strategies.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Education
No Degree - Business Administration
Hyles Anderson College
IndianaSkills
- Client relationship building
- Customer empathy
- Assertiveness
- Negotiation tactics
- Teamwork
- Customer service
- Problem-solving
- Relationship building
- Data entry
- Interpersonal and written communication
- Sales expertise
- Email marketing
- Suggestive selling
Timeline
HVAC Comfort Consultant
Logan Services
02.2017 - Current
HVAC Comfort Consultant/ Marketing
Comfort Xpress
01.2014 - 02.2017
HVAV Comfort Consultant
Fire and Ice
01.2013 - 01.2014
Field Technician
AMC Health
01.2009 - 01.2012
No Degree - Business Administration
Hyles Anderson College