Jeff Madden
Cold Spring,MN
Summary
Enthusiastic professional experienced in leading highly effective teams, exceeding sales goals, developing strong professional relationships while delivering excellent customer service.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Headwater Wholesale
Saint Cloud, MN
07.2023 - Current
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Provided training to new employees on company policies and procedures.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Event Setep Coordinator
College of Saint Benedict
Saint Joseph, MN
11.2012 - 06.2023
- Hired, trained and supervised support staff required for events.
- Developed diagrams and floor plans with event setup requirements.
- Ensured effective communication between vendors, staff, and customers before, during and after the event.
- Managed logistics related to transportation, setup, catering, entertainment, and media setups for events.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Supervised staff members responsible for registration, event setup and management during events.
- Oversaw all aspects of event production from conception through completion.
- Created an atmosphere that was conducive to learning by providing guidance when needed.
- Held regular meetings with student staff members to review their performance results and discuss improvement strategies.
- Monitored and evaluated student performance to ensure successful completion of assigned tasks.
- Supervised planning and implementation of special activities and events.
- Communicated with other staff, students,and school administrators to build professional relationships.
- Was awarded Student Employment Supervisor and Crew of the year for the College of St Benedict and St. John's University.
Territory Sales Representative
Hibu USA Inc
Brainerd, MN
03.2011 - 11.2012
- Developed and implemented sales strategies to increase territory revenue.
- Developed relationships with key decision makers at target accounts.
- Promoted brand awareness through effective communication of product features and benefits.
- Identified potential customers, evaluated their needs and created customized solutions.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Created value propositions tailored to individual clients' business needs.
Outside Sales Representative
AH Bennett Company
Saint Cloud, MN
01.2007 - 01.2011
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Conducted job site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Educated customers on product features and technical details to highlight benefits.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Generated leads through cold calling, networking events, referrals.
- Demonstrated products to potential customers and answered questions to close sales.
- Maintained knowledge of current product offerings and pricing structures.
- Researched potential clients, identified decision makers and developed relationships with them.
- Handled highest volume commercial and residential accounts in assigned territory.
Combat Engineer
US Army Reserve
Brainerd, MN
02.1991 - 02.1999
- Identified hazardous objects such as unexploded ordnance or improvised explosive devices.
- Assisted with construction of defensive positions, bridges, and roads.
- Cleared minefields by locating, marking and detonating explosive hazards safely.
- Erected barbed wire fences around bases for security purposes.
- Developed top talent by leading training initiatives for combat preparation.
- Provided precision to carry out increasingly complex missions.
- Displayed sound judgment when making decisions under pressure or duress in both garrison and field environments.
- Assisted with planning operations by providing input on mission objectives, logistical needs, and troop movements.
- Company Soldier of the Year
- Battalion Soldier of the Year
- Runner up for Brigade Soldier of the Year
Education
Some College (No Degree) - Criminal Justice
Saint Cloud State University
Saint Cloud, MNSkills
- Relationship Building and Management
- Staff Management and Team Development
- Customer Retention
- Sales Management
- Client Relationship Management
Accomplishments
- US Army Reserve Company Soldier of the year
- US Army Reserve Battalion Soldier of the year
Affiliations
HibuSetup
- Motorcycles
- Jeep and off roading
- Camping
- Golfing
- Spending time with Family and Friends
Certification
- Motorcycle endorsement
- Forklift Certified
References
References available upon request.
Timeline
Assistant Branch Manager
Headwater Wholesale
07.2023 - Current
Event Setep Coordinator
College of Saint Benedict
11.2012 - 06.2023
Territory Sales Representative
Hibu USA Inc
03.2011 - 11.2012
Outside Sales Representative
AH Bennett Company
01.2007 - 01.2011
Combat Engineer
US Army Reserve
02.1991 - 02.1999
Some College (No Degree) - Criminal Justice
Saint Cloud State University
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