Jeff Madison

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted team in daily operational tasks to ensure workflow efficiency
• Supported team members by providing guidance and training on tools and processes
• Learned and applied safety protocols to maintain a secure work environment
• Adapted quickly to changing priorities and project requirements
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Oversaw product ordering and scheduling to ensure optimal inventory levels in liquor department.

Helped switch over the department for each seasonal holiday

Helped train develop team members.

Helped the store through a remodel.

Gave great customer service.