Jeff Malmgren
Program Manager | Learning And Leadership Development
Macomb,MI
Summary
With a solid background in learning and development, organizational development, and project management, a strong foundation has been built for supporting and empowering teams through training, process optimization, and technology implementation. Key skills include content creation, program facilitation, and sales enablement, with experience in developing training resources, onboarding programs, and collaboration tools that streamline communication and improve efficiency. While direct sales experience is limited, expertise in creating training solutions, driving adoption of tools like JAM and Zendesk, and collaborating with cross-functional teams has equipped the ability to build sales enablement strategies that drive team performance and align with organizational goals. Eager to transition into a Sales Enablement Manager role to contribute to the success of a sales organization and continue growing in the field.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
Work History
Sr. Implementation Manager
Time Study
Macomb, Mi.
09.2023 - Current
- Successfully onboarded four new customers to the Time Study platform, delivering a seamless and engaging experience.
- Created and refined comprehensive training resources, including onboarding materials, to support new customers and drive adoption of the platform.
- Updated and developed Zendesk resources to empower customers to troubleshoot technical issues independently, such as SSO login challenges.
- Developed Gainsight playbooks to efficiently project manage the implementation process for new customers, ensuring consistency and efficiency.
- Designed and implemented a Jira-based playbook to prepare IT teams for timely and efficient customer implementations.
- Enhanced customer success by utilizing applications like Jira, Dock, Gainsight, Snagit, and Google Suite for communication, organization, and project tracking.
- Ensured all customer-facing resources were intuitive, accessible, and aligned with best practices for knowledge sharing.
Program Manager | OD&L
Ascension
Macomb, MI
06.2019 - 09.2023
- Designed and facilitated a three-session virtual leadership development program for new managers, focusing on core competencies such as trust-building, communication, and psychological safety, to ensure strong team dynamics and leadership effectiveness.
- Led the successful implementation and company-wide rollout of JAM, a collaborative platform, streamlining communication and enhancing cross-functional collaboration across teams, driving operational efficiency.
- Developed and executed risk management strategies, proactively identifying and mitigating barriers to successful program execution, ensuring that projects remained on track and met business goals.
- Collaborated with key stakeholders and the Organizational Development and Learning advisory network to align training programs with organizational objectives, ensuring relevance, consistency, and measurable impact.
- Created and maintained a comprehensive portfolio of training resources, empowering HR staff and leadership teams with tools to build organizational capabilities and support strategic initiatives.
- Managed and executed multiple cross-functional projects, including the design and transformation of enterprise digital workplace experiences, improving operational workflows and supporting organizational goals.
- Worked closely with leadership teams to identify learning gaps and create tailored training solutions, demonstrating an ability to design and implement strategic programs that directly support business needs.
Consultant | Learning and Development
Ascension
Macomb, MI
09.2016 - 06.2019
- Developed the "Agile for Beginners" training module, introducing employees to agile methodologies for better project management.
- Created engaging "just-in-time" learning modules using Powtoon, enhancing accessibility and knowledge retention.
- Coordinated and managed off-site team-building events to promote collaboration and team cohesion.
- Authored course materials, including video scripts and job aids, tailored to meet specific organizational needs.
- Managed new employee orientation, ensuring effective integration into the company.
- Facilitated a variety of technical and personal development training sessions.
Coordinator | Learning and Development
Ascension
Macomb, MI
10.2014 - 09.2016
- Reviewed and refined training materials for accuracy, ensuring compliance with company policies and industry standards.
- Delivered onboarding sessions for new employees, equipping them with the necessary tools and knowledge for success in their roles.
Managed and organized training manuals and multimedia resources, improving accessibility and enhancing learning efficiency. - Coordinated and prioritized training schedules, ensuring alignment with organizational needs and goals.
Served as the Sumtotal LMS coordinator, responding to help desk tickets, troubleshooting issues, and providing user support to ensure smooth system operations. - Uploaded and managed training content within the Sumtotal LMS, ensuring accurate tracking of employee progress and compliance.
- Maintained the integrity of the LMS system by ensuring content updates and system configurations were aligned with organizational training objectives.
Administrative Assistant
Ascension
Macomb, MI
09.2013 - 10.2014
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained learning management system to track and record employee transcripts.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed department budgets and generated financial reports for management review.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Master of Education - Instructional Technology
Wayne State University
Detroit, MI 01.2015 - 12.2016
Bachelor of Applied Studies - Health Service Administration
Baker College
Flint, MI 04.2010 - 09.2013
Associate of Applied Science - Massage Therapy
Baker College
Flint, MI 01.2007 - 06.2012
Skills
Training & Onboarding
undefinedAffiliations
Golden Key International Honour Society
Certification
Crucial Conversation Training
Timeline
Sr. Implementation Manager
Time Study
09.2023 - Current
Program Manager | OD&L
Ascension
06.2019 - 09.2023
Consultant | Learning and Development
Ascension
09.2016 - 06.2019
Master of Education - Instructional Technology
Wayne State University
01.2015 - 12.2016
Coordinator | Learning and Development
Ascension
10.2014 - 09.2016
Administrative Assistant
Ascension
09.2013 - 10.2014
Bachelor of Applied Studies - Health Service Administration
Baker College
04.2010 - 09.2013
Associate of Applied Science - Massage Therapy
Baker College
01.2007 - 06.2012