Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Martinez

Renton

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at Enterprise Mobility. Recognized for enhancing customer satisfaction and fostering team collaboration. Expertise in cash handling and record keeping, coupled with a commitment to reliability, has consistently driven repeat business and referrals.

Customer service professional with proven track record in managing exit booth operations. Efficient in handling transactions and resolving customer issues promptly. Known for strong team collaboration and adaptability to changing needs. Possesses excellent communication skills and focus on achieving positive outcomes.

Overview

10
10
years of professional experience

Work History

Exit Booth Agent

Enterprise Mobility
06.2021 - 05.2025
  • Developed strong relationships with customers, leading to repeat business and referrals from satisfied clients.
  • Assisted with training new employees, sharing best practices, and fostering a supportive learning environment.
  • Verified car information and VIN number for security and car control.
  • Enhanced customer satisfaction by efficiently processing vehicle returns and ensuring accurate billing.
  • Achieved high levels of customer satisfaction through prompt issue resolution and attentive service provision.
  • Increased productivity levels with effective multitasking in high-pressure situations during peak hours.
  • Provided additional service by offering refueling option.
  • Ensured adherence to company policies and procedures, resulting in reduced risk exposure and potential liability concerns.
  • Maximized revenue opportunities by identifying upsell options when appropriate without sacrificing customer satisfaction levels.
  • Contributed to a safe and secure environment by promptly reporting any suspicious activities or potential security concerns within the exit booth area.

Home Clerk

Fred Meyer
03.2018 - 01.2021
  • Demonstrated adaptability in handling multiple responsibilities concurrently while maintaining attention to detail.
  • Ensured smooth daily operations by effectively prioritizing tasks based on urgency or importance level.
  • Collaborated with cross-functional teams to ensure timely completion of projects and assignments.
  • Contributed to a positive work environment by maintaining professional communication with colleagues and supervisors.
  • Facilitated timely completion of projects by proactively identifying potential roadblocks and providing solutions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant Manager

Shari's Cafe and Pies
07.2016 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

General Manager

For Northwest DBA Burger King
06.2015 - 05.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.

Education

Associate of Arts - Culinary Arta

The Art Institute of Las Vegas
Henderson, NV
12-2005

Skills

  • Strong work ethic
  • Patience and empathy
  • Team player attitude
  • Reliability and punctuality
  • Cash handling expertise
  • Record keeping
  • Professional appearance
  • Teamwork and collaboration
  • Customer service

Timeline

Exit Booth Agent

Enterprise Mobility
06.2021 - 05.2025

Home Clerk

Fred Meyer
03.2018 - 01.2021

Assistant Manager

Shari's Cafe and Pies
07.2016 - 04.2018

General Manager

For Northwest DBA Burger King
06.2015 - 05.2016

Associate of Arts - Culinary Arta

The Art Institute of Las Vegas

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