Jeff Mays
Buffalo,NY
Summary
Accomplished Maintenance Service Manager with a proven track record at FedEx, demonstrating exceptional leadership and planning skills. Spearheaded safety protocols and training programs, enhancing team effectiveness and customer satisfaction. Recognized for outstanding service delivery, adept in PPE use and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintenance Service Manager
Fedex
Buffalo , NY
10.2023 - Current
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Maintenance Technician II
Fedex Ground
Dallas, TX
09.2021 - 10.2023
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Installed new systems, replacement parts and components to maintain proper operation.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Designed, fabricated and installed upgrades to improve existing equipment.
- Adjusted and calibrated machines as required.
- Working currently in West Dallas Fedex location that runs LP, Smartpost and Van Line.
National Service Manager
ComNet Communications
Iriving , TX
02.2015 - 04.2020
- Inspected completed work to assess quality and identify skill or ability issues.
- Monitored employee work levels and optimized performance with strategic approaches.
- Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Keller High School
Keller, TX05.1997
Real Estate
George Leonard School Of Real Estate
Euless, TX07.1998
Skills
- PPE use
- Planning
- Leadership
- Work ethic
Certification
CTS Certification
Timeline
Maintenance Service Manager
Fedex
10.2023 - Current
Maintenance Technician II
Fedex Ground
09.2021 - 10.2023
National Service Manager
ComNet Communications
02.2015 - 04.2020
High School Diploma -
Keller High School
Real Estate
George Leonard School Of Real Estate
Similar Profiles
Kevin Jackson Jr.Kevin Jackson Jr.
Package Handler at FedExPackage Handler at FedEx
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
Jaiel SanchezJaiel Sanchez
Package Handler at FedExPackage Handler at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Dom LamourDom Lamour
Financial Specialist at Platform FundingFinancial Specialist at Platform Funding