Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff McCarty

Quincy,WA

Summary

Highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Performance-driven with a stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. 19 years in the pet industry with extensive knowledge of needs and wants of businesses within it.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

PetSmart
East Wenatchee, WA
12.2022 - Current
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Formed and sustained strategic relationships with clients.

Owner/Operator

Wonder Aquatics
Panama City, Florida
10.2021 - Current
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed sales presentations to promote product and brand benefits.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

General Manager

Barrier Reef Aquariums
Renton, WA
01.2010 - 10.2021
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Trained employees on duties, policies and procedures.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Fed, watered and monitored corals and fish to keep all stock in peak health and optimal reproductive status.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Removed systems and fixtures to prepare for replacements.
  • Installed complete systems at new residential and business construction sites.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Tested and troubleshot systems to alleviate potential issues.

Firefighter/EMT-Basic

King County Fire District 50
Skykomish, WA
03.2017 - 03.2018
  • Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
  • Triaged patients to assist emergency workers in administering medical care.
  • Conducted fire drills at schools and businesses.

Store Manager

Jones & Company Pets
Marysville, WA
03.2009 - 01.2011
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Trained and mentored associates to teach daily tasks and procedures.

Firefighter/EMT-Basic

District 17
Granite Falls, Washington
07.2006 - 12.2009
  • Maintained tools and fire vehicles, contributing to rapid response capability.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Kept station in peak working order by inspecting facilities, equipment and personnel.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Remained level-headed and proactive during emergency situations.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.

Aquatics Specialist

Bridges Pets
Snohomish, WA
04.2004 - 05.2009
  • Monitored and maintained machine and water parameters.
  • Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Established and updated policies for managing stock, cleaning ponds and feeding aquatic life.
  • Organized plant stocks for optimal growth and transported to displays when ready for customer sales.

Education

High School Diploma - Fire Science

Granite Falls High School
Granite Falls, WA
06.2006

Some College (No Degree) - Fire Science

Everett Community College
Everett, WA

Firefighter 1

Skills

  • Policy/Program Development
  • Supervision and Training
  • Cross-Functional Team Management
  • Sales Team Development
  • Staff Development
  • Management Team Building
  • Focus and Follow-Through
  • Team Leadership
  • Staff Scheduling
  • Recruitment and Hiring
  • Employee Motivation
  • Business Leadership
  • Originality and Creativity
  • Sales Promotion
  • Goal Setting
  • Customer Service Management

Timeline

Assistant Store Manager

PetSmart
12.2022 - Current

Owner/Operator

Wonder Aquatics
10.2021 - Current

Firefighter/EMT-Basic

King County Fire District 50
03.2017 - 03.2018

General Manager

Barrier Reef Aquariums
01.2010 - 10.2021

Store Manager

Jones & Company Pets
03.2009 - 01.2011

Firefighter/EMT-Basic

District 17
07.2006 - 12.2009

Aquatics Specialist

Bridges Pets
04.2004 - 05.2009

High School Diploma - Fire Science

Granite Falls High School

Some College (No Degree) - Fire Science

Everett Community College

Firefighter 1

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Jeff McCarty