Jeff McGrew
Parker,CO
Summary
Conscientious Leader and trainer, effective at managing and leading teams, managing operations and P&L increasing profitability. Focused on maximizing productivity and increasing patient base. Believes exceptional customer service and building and retaining strong teams leads to sustained growth and success.
Overview
2027
2027
years of professional experience
Work History
Vice President of Specialty
Passion Dental
12.2025 - Current
- Led strategic initiatives to enhance patient care and operational efficiency within dental practices.
- Oversaw financial management, ensuring budget adherence and optimizing resource allocation across departments.
- Mentored senior leadership team, fostering professional development and enhancing organizational performance.
- Spearheaded technology integration projects, enhancing digital patient records management and communication systems.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Implemented and developed operational standards, policies and procedures.
Regional Manager
Pacific Dental Services
06.2023 - 12.2025
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 10 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Took over offices negative YOY growth, 50% in cashburn. Ended with 38 % YOY growth and RORG of 3.8.
Manager of Training-Epic
Pacific Dental Services
07.2022 - 06.2023
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Field Development Specialist, Practice Management
Pacific Dental Services
01.2021 - 07.2022
- Responsible for facilitation of training programs for end users of Electronic Health Record (EHR) applications.
- Partner with PDS Learning & Training to develop and design curriculum for training, including defining training objectives, expectations and activities. Enhance the learning of end users by evaluating knowledge checks, proficiency assessments and activities/workshops to customize and deliver effective training approaches.
- Facilitated successful Epic transition for 16 PDS offices including Follow Up and support.
- Calibrated regional training workshops, train the trainer.
- XP Award winner for 2021.
Operations Manager
PDS Health
08.2017 - 01.2026
- Streamlined operational processes to enhance workflow efficiency across departments.
- Led cross-functional teams to improve service delivery and patient satisfaction rates.
- Developed training programs for staff, enhancing operational knowledge and performance.
- Established standard operating procedures, ensuring consistency in daily operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Implemented quality control measures to ensure compliance with industry standards.
- Coordinated scheduling and resource allocation to maximize productivity in operations.
Store Manager Operations
Kate Spade
2014 - 05.2017
- #1 Volume store in channel, $23M Flagship.
- Managed both store and offsite warehouse staff and daily functions.
- Consistently top sales achievement through effective manager segments, driving volume.
- Managed staff of 85associates, 4team leaders and 5 assistant managers.
- District Operations Trainer
Associate Manager
Coach
07.2008 - 01.2014
- #5 Store Volume, Flagship location.
- $10M Annual Volume.
- District training store.
- Operations Manager responsible for #2 Shrink results in company.
- Nominated for Shrink results and Store of the year
- Effective Floor Manager driving Sales, Positive Comp in all 5 years. Consistently ranked top in Region with segment metrics.
Senior Airman
Air Force
04.1994 - 04.1998
Education
Associate of Arts - General Studies
Saddleback College
Skills
- Excellent customer service skills
- Multi task oriented
- Great prioritization, ability to shift gears quickly
- People first mentality
- Word, Excel and computer efficient
- Professional with a strong work ethic
- Strategic thinker
- Effective communicator
- Personnel development
- Patient Centric
- Merchandising
- Goal-oriented
- Detail-oriented
- Staff training and development
- Epic software proficiency
Timeline
Vice President of Specialty
Passion Dental
12.2025 - Current
Regional Manager
Pacific Dental Services
06.2023 - 12.2025
Manager of Training-Epic
Pacific Dental Services
07.2022 - 06.2023
Field Development Specialist, Practice Management
Pacific Dental Services
01.2021 - 07.2022
Operations Manager
PDS Health
08.2017 - 01.2026
Associate Manager
Coach
07.2008 - 01.2014
Senior Airman
Air Force
04.1994 - 04.1998
Associate of Arts - General Studies
Saddleback College
Store Manager Operations
Kate Spade
2014 - 05.2017