Jeff McMichael
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
39
39
years of professional experience
Work History
ACCOUNT MANAGER
Star Crane and Hoist
01.2020 - Current
- Responsible for cold calling, meeting with perspective clients, and quoting OSHA type crane inspections. Bridge cranes, jib cranes, monorails, and gantry cranes are a prioritized sales objective.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
ACCOUNT MANAGER
Tec-Hackett, Inc
12.2017 - 01.2020
- Duties include industrial automation components sales (electric, pneumatic, and hydraulic) to manufacturing facilities, which included forecasting and targeting point of sale, cold calling, presenting the opportunities to the client and closing the sale Document all activity on a CRM.
- Responsible for the sales growth in my assigned sales territory.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
INDUSTRIAL DISTRIBUTION AGENT
Fastenal Corporation
12.2011 - 12.2017
- Duties include warehousing, inventory management, sales contact, vending equipment management, counter sales, customer service.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Processed customer orders quickly and accurately for timely delivery.
- Called prospective clients in market area to explain products offered and qualify leads.
SALES ENGINEER
Neff Engineering Co., Inc
05.2006 - 11.2011
- Duties include sales calls with engineers, purchasing agents, and maintenance staff
- I was responsible for maintaining and increasing sales in the Northwest Indiana territory, including 9 counties
- Troubleshooting, providing technical information, product training seminars, forecasting sales, and engineering assistance for new processes include some of the tasks that I performed.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
INSIDE SALES MANAGER
Dewald Fluid Power
01.1985 - 04.2006
- Duties included warehouse management, inventory control, counter sales, inside sales, office management, outside sales
- Distribution, warehousing, troubleshooting, providing technical information, forecasting sales, and engineering assistance include some of the tasks performed.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
Education
Three Years Coursework Towards Bachelors Degree -
Indiana University
01.1984
LaVille High School - Lakeville, IN
01.1981
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Goal-Oriented
- Relationship building and management
- Sales Development
Timeline
ACCOUNT MANAGER
Star Crane and Hoist
01.2020 - Current
ACCOUNT MANAGER
Tec-Hackett, Inc
12.2017 - 01.2020
INDUSTRIAL DISTRIBUTION AGENT
Fastenal Corporation
12.2011 - 12.2017
SALES ENGINEER
Neff Engineering Co., Inc
05.2006 - 11.2011
INSIDE SALES MANAGER
Dewald Fluid Power
01.1985 - 04.2006
Three Years Coursework Towards Bachelors Degree -
Indiana University
LaVille High School - Lakeville, IN
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