JEFF MILLER
Acworth,GA
Summary
Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Behavioral Health Advocate
United Healthcare/Optum
Atlanta, GA
01.2022 - Current
- Behavioral Health Advocate supporting members on a Premiere Account
- Contact members to offer wellness program and case management program
- Complete assessments including Mood Screener, GAD7, and PHQ 9
- Link members with local in network therapist and psychiatrist
- Link members to local resources to assist in reaching their wellness goals
- Follow up with members to determine if any additional resources needed and ensure members are engaged with behavioral health and medical providers
- Use Motivational Interviewing and Solution Focused to help members engage in services and reach their goals.
Mobile Crisis Response Assessor
Benchmark Human Services
Milledgeville, GA
01.2017 - Current
- Respond to crisis calls within the community, jail, school, group home, streets, etc.
- Complete crisis assessment to determine the level of care (inpatient,1013 or voluntary, outpatient referral, or provision of community resources)
- Coordinate system of care with an existing provider or assist in making routine or urgent care appointment and complete linkage to local local resources to assist in reaching wellness goals
- Attend and participate in community collaborative meetings within local counties to obtain additional resources and information for the populations served
- Complete follow-ups to ensure clinical recommendations were followed through and to administer satisfaction surveys to make certain consumer’s needs were met and for them to provide feedback.
IFI Team Leader/Utilization Manager/Clinical Director
Community Healthcare of Georgia
Morrow, GA
01.2012 - 01.2017
- Provided supervision and administrative duties as Clinical Director
- Provided individual, family and group psychotherapy to consumers
- Provided training in bio-psycho-social assessments to new employees
- Developed S.M.A.R.T
- Treatment plans based on client’s assessed needs for treatment
- Conducted comprehensive diagnostic bio-psycho-social assessments and re-assessments, provide diagnostic impression and recommend level of care based on medical necessity using DSM-IV-R
- Documented B.I.R.P
- Progress notes, create safety plans, administer and score LOCUS and CAFAS as needed
- Provided crisis assessments and referred to appropriate services.
Utilization Manager
Cenpatico Behavior Health
Atlanta, GA
01.2012 - 01.2013
- Completed authorizations and determined appropriate level of care for consumers according to medical necessity criteria and ASAM criteria
- Trained providers on Cenpatico policies and procedures for review of authorizations
- Conducted onsite chart review to ensure client records are in compliance with Cenpatico policies and procedures.
Therapist/Assessor
Independent Contractor with IFI/Core Agency
Atlanta, GA
01.2010 - 01.2011
- Provided supervision and administrative duties as IFI Team Leader
- Provided individual, family and group psychotherapy to consumers requiring IFI services
- Provided training in bio-psycho-social assessments to new employees
- Developed S.M.A.R.T
- Treatment plans based on client’s assessed needs for treatment
- Conducted comprehensive diagnostic bio-psycho-social assessments and re-assessments, provide diagnostic impression and recommend level of care based on medical necessity using DSM-IV-R
- Documented B.I.R.P
- Progress notes, create safety plans, administer and score LOCUS and CAFAS as needed
- Provided crisis assessments and referred to appropriate services.
Senior Substance Abuse/Mental Health Counselor
Henry County Counseling Center
McDonough, GA
01.2008 - 01.2010
- Provided individual, family and group psychotherapy utilizing CBT, Trauma-Focused-CBT, DBT and play-therapy techniques to traumatized, attachment-resistant children and adolescents, at-risk/sexually exploited teens, and those with behavioral difficulties including conduct disorders
- Provided training to new employees
- Developed S.M.A.R.T
- Treatment plans based on client’s assessed needs for treatment
- Conducted comprehensive diagnostic bio-psycho-social assessments and re-assessments provide diagnostic impression and recommend level of care based on medical necessity using DSM-IV-R
- Documented B.I.R.P
- Progress notes ongoing, create safety plans, administer and score mental status exam and CAFAS as needed
- Developed individualized treatment plans with measurable goals and objectives; monitoring youth’s progress
- Provided substance abuse counseling using the 7 Challenges model
- Recommended level of care based on ASAM criteria
- Provided crisis assessments and referred to appropriate services.
Substance Abuse Counselor
Treatment Center of Valdosta
Valdosta, GA
01.2007 - 01.2008
- Provided individual, family and group to adults struggling with substance abuse
- Provided training to new employees
- Developed S.M.A.R.T
- Problem specific assessment and treatment-plan resource
- Conducted comprehensive diagnostic bio-psycho-social assessments including diagnostic impression and recommend level of care based on medical necessity using DSM-IV-R
- Documented B.I.R.P
- Progress notes ongoing, created safety plans, administered and scored mental status exam and CAFAS as needed
- Recommended level of care based on ASAM criteria
- Provided crisis assessments and referred to appropriate services.
In Home Therapist
Camelot Care Center
Brentwood, TN
01.2005 - 01.2007
- Provided individual, family and group psychotherapy to foster care consumers
- Provided case management services to consumer and family as needed
- Provided substance abuse counseling using the 7 Challenges model
- Provided crisis assessments and referred to appropriate services.
Education
MASTER OF ARTS IN MARRIAGE AND FAMILY COUNSELING -
Southwestern Baptist Theological Seminary
BACHELOR OF SCIENCE IN PSYCHOLOGY -
Union University
Skills
- Substance Abuse Knowledge
- Documentation proficiency
- Behavioral assessment
- Suicide Prevention
- Mental Health Support
- Crisis Intervention Techniques
- Individual/Couples/Family Counseling
- Adults/Adolescent and Children
- LGBTQ Individuals
- Veterans
- Religious Preferences
Certification
Licensed Professional Counselor, Georgia
References
- Jaquita Shorts, LPC, (770) 695-6630, brianashorts@gmail.com
- Rhonda Meeks, LPC, (470) 233-0538, rhonda.meeks@va.gov
- Mitra Ramlogan, LPC, (404) 918-2738, mitraramlogan@gmail.com
Timeline
Behavioral Health Advocate
United Healthcare/Optum
01.2022 - Current
Mobile Crisis Response Assessor
Benchmark Human Services
01.2017 - Current
IFI Team Leader/Utilization Manager/Clinical Director
Community Healthcare of Georgia
01.2012 - 01.2017
Utilization Manager
Cenpatico Behavior Health
01.2012 - 01.2013
Therapist/Assessor
Independent Contractor with IFI/Core Agency
01.2010 - 01.2011
Senior Substance Abuse/Mental Health Counselor
Henry County Counseling Center
01.2008 - 01.2010
Substance Abuse Counselor
Treatment Center of Valdosta
01.2007 - 01.2008
In Home Therapist
Camelot Care Center
01.2005 - 01.2007
MASTER OF ARTS IN MARRIAGE AND FAMILY COUNSELING -
Southwestern Baptist Theological Seminary
BACHELOR OF SCIENCE IN PSYCHOLOGY -
Union University