Jeff Miller
Pitman,NJ
Summary
Motivated Sales Account Manager specializing in budgeting, project management and staff training and development. Well-versed in client preferences and needs and effectively manages sales teams to optimize customer satisfaction and boost sales.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Account Manager
ABCO HVACR Supply + Solutions
Philadelphia, PA
05.2021 - 03.2024
- Developed and implemented sales strategies that resulted in increased revenue.
- Built strong relationships with clients by providing exceptional customer service.
- Managed accounts to ensure customer satisfaction and account retention.
- Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
- Provided training support for new team members on best practices in sales processes and techniques.
- Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
- Prepared detailed presentations outlining features, benefits of products, services being sold.
- Delivered exceptional account service to strengthen customer loyalty.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Formulated trusted relationships with key accounts.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Account Manager
Johnson Controls
Audubon, PA
11.2003 - 04.2021
- Executed effective sales strategies to drive revenue growth.
- Provided training support for new team members on best practices in sales processes and techniques.
- Collaborated with marketing team to design promotional materials for products and services being sold.
- Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
- Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
- Assisted in developing strategies for increasing brand awareness among target audiences.
- Delivered exceptional account service to strengthen customer loyalty.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Developed and implemented sales strategies that resulted in increased revenue.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Supported sales team members to drive growth and development.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
Sales Account Manager
Ferguson
North Wales, PA
01.2000 - 11.2003
- Built strong relationships with clients by providing exceptional customer service.
- Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
- Conducted product demonstrations for existing and potential customers.
- Provided training support for new team members on best practices in sales processes and techniques.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
- Collaborated with marketing team to design promotional materials for products and services being sold.
- Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
- Delivered exceptional account service to strengthen customer loyalty.
- Formulated trusted relationships with key accounts.
- Determined cost and pricing of proposals and bids.
Education
HVACR Commercial HVAC & Refrigeration - HVACR Commercial HVAC & Refrigeration
Lincoln Technical Institute - Cromwell
Pennsauken, NJ06-1984
BBA - Business Management
Rowan University
Glassboro, NJSkills
- Business growth and retention
- Complaint resolution
- B2B Sales
- Performance Tracking
Affiliations
- Volunteer Fireman Past Assistant Chief, Captain, Chief Engineer Since 1982
- Free and Accepted Mason Pitman NJ Lodge 197 Since 1993
- American Legion Member Supporting our Veterans
- Habitat for Humanity Supporter
Certification
- Certified Supervisor/Manager in accordance with OSHA 29 CFR 1910.120
- Certified in ICS-100, ICS-200, ICS-300 & ICS-700 Federal Incident Command Systems
- ZoomLock Certified Installer Parker Sporlan
Accomplishments
- Johnson Controls York Multi Year Masters Award Winner for Sales Growth
References
References available upon request.
Timeline
Sales Account Manager
ABCO HVACR Supply + Solutions
05.2021 - 03.2024
Sales Account Manager
Johnson Controls
11.2003 - 04.2021
Sales Account Manager
Ferguson
01.2000 - 11.2003
HVACR Commercial HVAC & Refrigeration - HVACR Commercial HVAC & Refrigeration
Lincoln Technical Institute - Cromwell
BBA - Business Management
Rowan University
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