Jeff Miller
Thermopolis
Summary
With over 20 years of experience in the Information Technology field, I bring a wealth of knowledge and expertise. My extensive training in desktop, laptop, and printer repair equips me with the necessary skills to handle any technical issue. Holding certifications such as A+ and Network+, I demonstrate my commitment to staying up-to-date with industry standards. Additionally, my certifications to work on Dell and Lenovo computers, along with training on HP printers and certifications with Konica Minolta, highlight my ability to effectively troubleshoot and resolve hardware and software problems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Technician
Hot Springs Health
03.2022 - Current
- Respond to user requests for service and determines the nature and extent of support needed
- Install, configure, maintain and troubleshoot a wide range of software used through the facility
- Install and maintain network application software by setting up user access, maintaining groups, and optimizing shared resources
- Maintain anti-virus system
- Follows disaster recovery policies and maintain current backup media
- Perform regular server and database maintenance as recommended
- Follow policies for protecting and maintaining server hardware
- Maintain and troubleshoot PC hardware issues
- Oversee PC replacement and disposal
- Maintain up-to-date expertise in operation and application of applicable IT technologies through self study or classes
- Rebuilt group policy objects for a cleaner and more secure network
- Implemented new inventory management system
- Implemented new Service Now type ticketing system
IT Facility Coordinator II
Banner Health
07.2017 - 03.2022
- Provide and enhance customer support for all department services and project management
- Ensure appropriate resources are deployed to meet customer business, clinical or technical needs
- Serve as a liaison between facility staff and information technology
- Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed
- Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments
- Attends or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance
- Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections
- Prioritizes and schedules daily service requests by assigning appropriate technical resource(s)
- Ensures appropriate resources are deployed to meet customer business, clinical or technical needs
- Plan, prioritize, direct and schedule support incidents and service requests from customers and routine assignments and attends routine meetings in support of continual service improvements, standards and best practices
- Manages procurement of IT services and products
- Follows all asset management procedure and guidelines
- Ensures order and stock management are maintained
- Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications
- Documents all actions of end-user requests and/or problem resolution using tracking management systems
- Keeps customers informed throughout fulfillment and troubleshooting process
- May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs
- Provides guidance and serve as escalation point to junior members of the department and may represent IT at facility based leadership meetings
IT Facility Desktop Engineer
Banner Health
02.2015 - 05.2017
- Assisted staff with the installation, configuration and ongoing usability and maintenance of desktop computers, printers, peripheral equipment and related software, following standard departmental procedures and standards
- Followed standard procedures to perform basic troubleshooting activities, escalating issues to other information technology departments/staff as needed
- Documented all actions and problem resolution of end-user requests using tracking management systems
- Kept customers informed through problem resolution
- Assisted with moves, adds, changes, and repairs of hardware equipment
- Worked closely with other departmental areas, end users, and third party vendors and documented all request activities
- Also assisted with the implementation of new or upgrade of existing application systems
- Prepared and completed necessary documentation relating to hardware inventory and hardware needs for the facility/location
- Assisted with ensuring appropriate levels of equipment were maintained
- Developed inventory tracking documents used to manage inventory levels and assist in placing orders
- Conducted needs assessments and provided recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs
Field Technician I
Compucom
08.2014 - 02.2015
- Diagnose and repair computers, printers, POS devices, and monitors for major retailers
- Drive from site to site and arrange my day around part arrival and priority of call
- Replace parts as needed and test devices after repair
- Educate clients in steps that they can take to prevent future problems
Laptop and Tablet Repair Technician
Waste Management
09.2010 - 08.2014
- Diagnose and repair laptop computers, and tablets from multiple manufacturers
- Install OS ranging from Windows XP to Windows 7 and all variants of OS X
- Diagnose, repair, and restore Apple iPod and iPad devices
Computer Repair Technician
Unisys
04.2009 - 09.2010
- Schedule times to service computers with businesses
- Troubleshoot and repair desktop and laptop computers
- Planned routes around Northern Colorado, Wyoming, and Nebraska in order to effectively complete as many service calls as possible
Education
High School Diploma -
David L. Hartenbach
Certifications - Computer Repair
Clearfield Job Corps Center
Clearfield, UT10.2003
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Network security
- Mobile device management
- Operating system management
- Server maintenance
- User training
- Help desk management
- Helpdesk services
- Incident management
- Virtualization technologies
- ITIL processes
- Software updating
- Security patching
- Problem-solving
- Troubleshooting and Diagnostics
- System performance optimization
- Technical troubleshooting
- Microsoft windows and office
- Software upgrades
- Teamwork and collaboration
- Remote technical support
- Hardware and software repair
- Computer diagnostics
- System maintenance
Certificateslicenses
- CompTIA A+ Certification, 03/01/02
- CompTIA Network+ Certification, 12/01/02
- Various Dell Certifications, 02/01/16
- Various Lenovo Certifications, 03/01/16
- Various Konica Minolta Certifications, 02/01/15
Certification
Comptia A+, Comptia Network+
Timeline
IT Technician
Hot Springs Health
03.2022 - Current
IT Facility Coordinator II
Banner Health
07.2017 - 03.2022
IT Facility Desktop Engineer
Banner Health
02.2015 - 05.2017
Field Technician I
Compucom
08.2014 - 02.2015
Laptop and Tablet Repair Technician
Waste Management
09.2010 - 08.2014
Computer Repair Technician
Unisys
04.2009 - 09.2010
High School Diploma -
David L. Hartenbach
Certifications - Computer Repair
Clearfield Job Corps Center
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