Jeff Miller
Long Beach,CA
Summary
Dynamic Parts Director at AutoNation Ford with a proven track record in supply chain optimization and customer relations. Enhanced inventory accuracy and reduced downtime through effective demand forecasting and teamwork, fostering a high-performance culture while ensuring exceptional customer satisfaction. Expert in warehouse operations and multitasking.
Overview
2026
2026
years of professional experience
Work History
Parts Director
AutoNation Ford
2023 - Current
- Established a well-organized parts storage system, ensuring easy accessibility and accurate tracking of inventory levels.
- Assisted with warranty claims processing to ensure proper documentation was submitted for timely reimbursements from manufacturers or suppliers.
- Conducted regular performance evaluations of staff members to identify areas for improvement or professional development opportunities.
- Optimized department budget by closely monitoring expenses, identifying cost-saving opportunities, and managing resources effectively.
- Utilized data analysis tools to identify best-selling products, optimize inventory levels based on demand patterns, and forecast future needs accurately.
- Managed parts procurement for timely deliveries, reducing downtime and boosting customer satisfaction.
- Collaborated with Service Department to streamline workflow, improving communication and efficiency between departments.
- Spearheaded improvements in the parts ordering process to reduce errors and increase order accuracy for customer satisfaction.
- Developed and maintained a clean, safe, and professional Parts Department environment that reflected the dealership''s commitment to quality service.
- Supervised a team of Parts Associates, fostering an environment of teamwork, accountability, and high performance standards.
Parts Specialist
AutoNation Ford
2006 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Skills
- Warehouse operations
- Supply chain optimization
- Purchasing strategies
- Demand forecasting
- Improving customer satisfaction
- Customer relations
- Parts identification
- Stock control
- Teamwork and collaboration
- Multitasking Abilities
- Task prioritization
Timeline
Parts Director
AutoNation Ford
2023 - Current
Parts Specialist
AutoNation Ford
2006 - Current
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