Jeff Miller
Rancho Cordova
Summary
Dynamic Technical Support Manager with a proven track record at Manna Beverage and Ventures, excelling in customer communications and technical troubleshooting. Enhanced customer satisfaction through effective incident management and quality control, while developing training materials that improved team performance. Recognized for driving continuous improvement initiatives that significantly reduced resolution times.
Overview
28
28
years of professional experience
Work History
Technical Support Manager
Manna Beverage and Ventures
01.2024 - 10.2025
- Resolved technical issues efficiently to enhance customer satisfaction and product reliability.
- Trained team members on troubleshooting procedures and customer service best practices.
- Collaborated with cross-functional teams to identify recurring problems and develop effective solutions.
- Monitored support metrics to ensure adherence to service level agreements and quality standards.
- Developed training materials for onboarding new staff, improving their ramp-up time significantly.
- Tracked KPIs and created continuous improvement plans.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
Technical Support Manager
Norcal Beverage
05.2023 - 01.2024
- Enhanced documentation processes for technical procedures, ensuring consistency and accessibility for all team members.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Collaborated with cross-functional teams to identify and resolve systemic product issues.
- Streamlined support processes for improved efficiency and faster response times.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Analyzed support trends to identify opportunities for product enhancements or additional training resources.
Controls Engineer
HP Hood LLC
03.2019 - 05.2023
- Developed and implemented control systems for manufacturing processes.
- Conducted troubleshooting and maintenance of automated equipment to ensure optimal performance.
- Collaborated with cross-functional teams to enhance system efficiency and reliability.
- Analyzed data from control systems to identify areas for process improvement.
- Documented technical specifications and operational procedures for engineering projects.
- Provided technical support during installation and commissioning of control systems.
- Trained junior engineers on best practices in controls engineering methodologies.
- Reduced downtime by effectively troubleshooting and resolving complex control system issues.
- Provided technical support for electrical and instrumentation equipment, improving reliability and reducing maintenance costs.
- Designed user-friendly HMI interfaces, enabling operators to efficiently monitor and manage plant operations.
- Optimized control systems by designing and implementing innovative solutions for improved efficiency.
- Conducted cost and time estimates.
- Performed rigorous testing procedures on newly installed or upgraded controls systems, validating functionality prior to full-scale implementation.
- Leveraged expertise in controls engineering to provide valuable input during the development of new product offerings, ensuring optimal system performance and user satisfaction.
Controls Mechanic
Nestle Waters
04.2014 - 03.2019
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle systems.
- Collaborated with team members to streamline repair processes and enhance efficiency.
- Trained junior mechanics on safety protocols and best practices in vehicle repair.
- Implemented quality control measures to ensure reliability of repairs completed.
- Developed detailed reports on repair activities for management review and client communication.
- Led troubleshooting initiatives to resolve complex mechanical problems effectively.
- Inspected and tested equipment to locate worn and damaged parts.
- Disassembled defective parts to make proper repairs.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Diagnosed and resolved PLC malfunctions to ensure equipment reliability and operational efficiency.
- Developed and implemented preventive maintenance schedules for automation systems, reducing downtime.
- Collaborated with engineering teams to optimize control systems and improve process performance.
- Conducted regular inspections of automated machinery to identify areas for performance improvement.
- Provided technical support to other departments as needed, expediting issue resolution across the entire organization.
Maintenance Manager
Apple Valley Redi-Mix
04.1998 - 02.2019
- Led maintenance team to ensure optimal facility performance and compliance with safety standards.
- Developed and implemented preventive maintenance programs, reducing equipment downtime significantly.
- Managed vendor relationships for procurement of maintenance supplies and services, optimizing costs and efficiency.
- Conducted regular inspections to identify areas for improvement in facility operations and maintenance processes.
- Trained and mentored staff on best practices for equipment handling and safety protocols, enhancing team capabilities.
- Analyzed maintenance data to identify trends, driving strategic decisions that enhanced overall operational effectiveness.
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Conducted troubleshooting and diagnostic tests on PLC systems to ensure optimal performance.
- Collaborated with engineering teams to design control systems tailored to project requirements.
- Led cross-functional teams in the integration of PLC systems with other automation technologies.
- Established protocols for regular maintenance checks on PLC hardware and software components, ensuring compliance with industry standards.
Education
High School Diploma -
Cannon Falls High School
Cannon Falls, MNRockwell Automation
Sacramento, CA10-2021
High School Diploma -
Yaskawa America VFD And Motor Training
Sacramento, CA04-2021
No Degree - PLC Maintenance Coarse
Rockwell Automation
Sacramento, CA06-2020
High School Diploma -
United States Army Heavy Equipment Repair School
FT Lenardwood MO02-1984
Skills
- Customer communications
- Technical troubleshooting
- Incident management
- Quality control guidelines
Accomplishments
- Documented and resolved Lane Diverter not functional, by rewriting the program to yeld the desired results which led to a 3% line efficiency increase.
- Achieved higher plant efficiency by tuning the conveyor speeds and rail settings. Built a spreadsheet to calculate speed dependent on bottle size and filler speed rate.
- Used Microsoft Excel to develop inventory tracking spreadsheets of plc assets. Included model and version of software, replacement of battery.
- Used Microsoft Excel to develop inventory and status of cabinet AC units. Temperature tracking, replacement dates size and model.
Timeline
Technical Support Manager
Manna Beverage and Ventures
01.2024 - 10.2025
Technical Support Manager
Norcal Beverage
05.2023 - 01.2024
Controls Engineer
HP Hood LLC
03.2019 - 05.2023
Controls Mechanic
Nestle Waters
04.2014 - 03.2019
Maintenance Manager
Apple Valley Redi-Mix
04.1998 - 02.2019
High School Diploma -
Cannon Falls High School
Rockwell Automation
High School Diploma -
Yaskawa America VFD And Motor Training
No Degree - PLC Maintenance Coarse
Rockwell Automation
High School Diploma -
United States Army Heavy Equipment Repair School
Excellence in devolving operational best practices from the Aggregate and concrete producers
Developed a system to catch the clean up water and deposit back into drum. two pivot points and a hose the only moving parts. This reduced the heavy metal contamination issues on job sites. ( a EPA mandate) Simple and economical to produce.