Rebuilding old things
Jeff Mollere
Burlington,KY
Summary
Versatile IT Project Manager with a proven track record at Emerge, adept in Requirements Analysis and enhancing client relations. Spearheaded major technical upgrades and achieved significant cost savings. Excelled in stakeholder management and risk mitigation, ensuring project delivery within scope and budget.
Overview
24
24
years of professional experience
Work History
IT Project Manager
Emerge
10.2014 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led and managed staff of 12 team members engaged in administering complex IT infrastructure.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Wrote, updated and maintained project documentation.
- Negotiated and managed project budgets to meet goals.
- Identified and implemented cost-saving measures in IT projects.
- Implemented best practices to drive quality IT project delivery.
- Developed project plans identifying key issues, approaches and performance metrics.
- Managed various IT projects to meet deadlines and customer requirements.
IT Systems Administrator
Insight Communications
03.2007 - 10.2014
- Managed IT infrastructure for an 300+ person call center.
- Orchestrated integration and communication of software upgrades.
- Mentored 15 employees and offered constructive feedback for performance improvement.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Performed network security design and integration duties.
- Led server infrastructure development, quality assurance, staging and production systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Devised scripts and automation tools to improve system efficiency.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
Planogram Specialist
Circuit City
09.2000 - 03.2007
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Larry A. Ryle High School
Union, KY06.1998
Skills
- Project management
- Strategic planning
- Client relations
- Data analysis
- Project planning
- Scope management
- Risk management
- Stakeholder management
- Project tracking
- Cost control
- Time management
- Project scheduling
- Network administration
- Cybersecurity best practices
- Root cause analysis
- Productivity improvement
- Technical support
- Effective communication
- Active listening
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsInterests
Building arcade machines
Bike riding
Mountian Biking
Mountain biking is a great way to experience the wonders of the natural world and take in the beauty of the world around you. When I finish a bike ride, I feel energized and happy. It offers a healthy way to release those endorphins and get away from the screen time that surrounds us all.
Timeline
IT Project Manager
Emerge
10.2014 - Current
IT Systems Administrator
Insight Communications
03.2007 - 10.2014
Planogram Specialist
Circuit City
09.2000 - 03.2007
High School Diploma -
Larry A. Ryle High School
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