Jeff Montgomery
Lakewood,CA
Summary
Resourceful Front Office Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, staff training, and schedule management. Excel in communication, problem-solving, and leadership, ensuring smooth front office operations and positive guest experiences.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Anaheim Marriott Suites
Garden Grove, CA
11.2019 - 03.2025
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth functioning of operations.
- Implemented quality control measures to uphold company standards.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Guest Services Lead & Trainer
Disney's Grand Californian Hotel & Spa
Anaheim, CA
06.2016 - 07.2019
- Trained newly hired top talent to fill key positions and maximize productivity.
- Designed and developed training materials for new employees in the organization.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided feedback on employee performance based on observed results during training sessions.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Explained goals and expectations required of trainees.
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA06-2016
Skills
- Front office operations
- Customer service
- Staff training
- Inventory management
- Quality control
- Regulatory compliance
- Conflict resolution
- Performance analysis
- Team leadership
- Guest satisfaction
- Time management
- Cross-department coordination
- Documentation and reporting
- Policy and procedure modification
- Strong leadership
References
References available upon request.
Timeline
Front Office Manager
Anaheim Marriott Suites
11.2019 - 03.2025
Guest Services Lead & Trainer
Disney's Grand Californian Hotel & Spa
06.2016 - 07.2019
Bachelor of Arts - Business Administration
California State University, Fullerton
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