Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jeff Moore

Whitestown,IN

Summary

Dynamic Implementation Consultant skilled in solution customization, technical support, and data migration. Proven track record of enhancing client satisfaction through effective training and product demonstrations.

Overview

13
13
years of professional experience

Work History

Implementation Consultant

Storable
Indianapolis, Indiana
07.2023 - Current
  • Collaborated with clients to define requirements and tailor solutions.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide appropriate advice when needed.
  • Led client onboarding sessions to ensure smooth software implementation.
  • Facilitated end-user training sessions on software features and best practices.
  • Assisted in troubleshooting technical issues during implementation.
  • Conducted regular check-ins to ensure client satisfaction throughout onboarding.
  • Supported data migration efforts by validating information accuracy and completeness.
  • Conducted product demonstrations, highlighting software features and benefits.
  • Coordinated with cross-functional teams to resolve implementation challenges.
  • Monitored system performance post-implementation to ensure optimal operation.
  • Analyzed client requirements and configured systems to meet specific business needs.

Customer Success Manager

Sailthru
Nashville, Tennessee
11.2021 - 01.2023
  • Monitored metrics, and developed actionable insights to improve efficiency and performance.
  • Facilitated the penetration of key accounts through strategic planning initiatives.
  • Provided management oversight and operational control of assigned programs valued at $3 million.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Used industry expertise, customer service skills, and an analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.

Account Executive

Syndigo
Nashville, Tennessee
12.2019 - 11.2021
  • Increased book of business by 15% to 20% annually through identification of up-sell and cross-sell opportunities.
  • Served as primary contact for client inquiries, needs, and escalations.
  • Collaborated with C-suite leaders and digital marketing specialists on e-commerce strategies across product content life cycles.
  • Worked with leading brands in various sectors, including automotive, hardlines, food, and beverages.
  • Drafted and reviewed contracts while consolidating existing agreements for renewals.
  • Coordinated with Software Development, Product, Data Prep, Implementation, Finance, and Legal teams to enhance project outcomes.
  • Participated in onboarding and implementation processes to meet deadlines and exceed client expectations.
  • Utilized CRM (SFDC) to monitor critical errors and present actionable data for addressing client issues.

Account Executive II

Wonolo
Nashville, TN
03.2019 - 12.2019
  • Prospected and qualified leads, managing entire sales cycle from presentation to closing.
  • Achieved an average of 98% of monthly, quarterly, and yearly revenue targets.
  • Maintained a pipeline of over 30 active prospects to ensure consistent growth.
  • Handled objections effectively to convert potential clients into loyal customers.

Sales Account Manager

Forrester
Nashville, TN
05.2017 - 03.2019
  • Forecasted sales and established processes to achieve objectives and metrics.
  • Developed engagement strategies that increased adoption and retention rates.
  • Proactively identified client needs through regular communication.
  • Prospected new contacts within client accounts to drive growth.
  • Negotiated prices, terms of sale, and service agreements effectively.
  • Delivered custom solutions enabling business leaders to enhance decision-making and revenue.
  • Achieved Q3 2017 results of 102% and Q4 results of 109%.
  • Secured 2018 results: Q1 at 104%, Q2 at 95%, Q3 at 135%, and Q4 at 110%.

Senior Sales Account Manager

ServiceSource
Nashville, TN
01.2017 - 05.2017
  • Revived over $200,000 in lost accounts during Q1, generating more than $75,000 in new sales leads.
  • Achieved 5% growth in sales within lowest-performing client segment.
  • Utilized CRM software to effectively track sales activities and customer interactions.

Enterprise Sales Account Manager

ServiceSource
Nashville, Tennessee
01.2013 - 01.2017
  • Generated over $14 million in annual revenue through strong customer and partner relationships.
  • Achieved 100% retention rate, 95% closure rate, and 98% forecast accuracy.
  • Managed client renewals using effective communication and relationship-building strategies.
  • Developed customized renewal plans incorporating best practices and strategic insights.

Education

BBA -

Belmont University
Nashville, TN
05-2011

Skills

  • Solution customization
  • Technical support
  • Data migration
  • Product demonstrations
  • Software implementation
  • Customer success
  • Cross-functional collaboration
  • Effective communication

Affiliations

  • Being a Dad to a 1-year old
  • Learning Full-Stack Coding
  • Former musician who still loves to play

Timeline

Implementation Consultant

Storable
07.2023 - Current

Customer Success Manager

Sailthru
11.2021 - 01.2023

Account Executive

Syndigo
12.2019 - 11.2021

Account Executive II

Wonolo
03.2019 - 12.2019

Sales Account Manager

Forrester
05.2017 - 03.2019

Senior Sales Account Manager

ServiceSource
01.2017 - 05.2017

Enterprise Sales Account Manager

ServiceSource
01.2013 - 01.2017

BBA -

Belmont University

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