Jeff Morales
Columbia,MD
Summary
Performance-driven Vice President with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
20
20
years of professional experience
Work History
VP of IT Operations
Cordish Gaming
10.2022 - Current
- Hired and managed team members to maximize productivity while training staff on best practices and protocols.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Mentored junior team members to develop their technical skills and advance their careers within the organization.
- Streamlined IT operations by implementing strategic infrastructure upgrades and modernizing legacy systems.
- Implemented best practices for IT service management, resulting in increased customer satisfaction ratings and reduced helpdesk response times.
- Established a strong IT governance framework, aligning technology investments with business objectives and maintaining regulatory compliance.
- Improved disaster recovery capabilities by designing resilient systems architecture and regularly testing backup procedures for critical applications.
VP of Information Technology
Live! Casino Hotel
07.2019 - 10.2022
- Implemented robust project management practices to streamline planning, resource allocation, and execution for all IT projects within the organization.
- Achieved significant cost savings through the negotiation of vendor contracts and consolidation of technology resources.
- Enhanced cybersecurity measures by developing comprehensive risk assessments and implementing robust security protocols.
- Optimized system performance with regular monitoring, proactive maintenance, and effective troubleshooting procedures.
- Managed stakeholder expectations effectively during major system implementations or changes through clear communication channels and regular progress updates.
- Established a strong IT governance framework, aligning technology investments with business objectives and maintaining regulatory compliance.
Director of Information Technology
Live! Casino Hotel
10.2016 - 07.2019
- Championed best practices in information management while maintaining a focus on continuous improvement to drive operational excellence throughout the organization.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
- Fostered a culture of collaboration within the IT team through regular meetings, open communication channels, and cross-functional project engagements.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
IT Manager
Live! Casino Hotel
10.2014 - 10.2016
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated technical training and personal development classes for IT team members.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Database Administrator
Live! Casino Hotel
12.2013 - 10.2014
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Developed scripts and processes for data integration and maintenance.
- Set up and controlled user access levels across databases to protect important data.
Systems Analyst
Live! Casino Hotel
04.2012 - 12.2013
- Enhanced system efficiency by identifying and resolving complex technical issues in the gaming environment.
- Provided client support on system operation and troubleshooting.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Researched and adopted new technologies to add value to existing offerings.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Resolved malfunctions with systems and programs through troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
Aviation Maintenance Administrator/Data Analyst
United States Navy
01.2005 - 11.2010
- Achieved a variety of functional processes using Naval Tactical Command Support System (NTCSS) Desktop II
- Monitored the NTCSS system information to ensure system security
- Input, extracted, analyzed and validated data
- Developed and interpreted management reports
- Completed analysis of aviation data in support of the Naval Aviation Maintenance Program (NAMP) requirements
- Principle advisor to the Data Processing System Administrator pertaining to the IMA Naval Aviation Logistics Command Management Information System
- In charge of training IMA personnel
- Worked directly with SPAWAR
Education
Bachelor of Science - Information Technology
ITT Technical Institute - Indianapolis
Indianapolis, IN05.2015
Skills
- Organizational Development
- Operations Management
- Corporate Communications
- Digital Transformation
- Strategic Planning
- Operational leadership
- Project Management
- Financial Acumen
- Technical Support
- Executive Leadership
- Innovative and Visionary
Timeline
VP of IT Operations
Cordish Gaming
10.2022 - Current
VP of Information Technology
Live! Casino Hotel
07.2019 - 10.2022
Director of Information Technology
Live! Casino Hotel
10.2016 - 07.2019
IT Manager
Live! Casino Hotel
10.2014 - 10.2016
Database Administrator
Live! Casino Hotel
12.2013 - 10.2014
Systems Analyst
Live! Casino Hotel
04.2012 - 12.2013
Aviation Maintenance Administrator/Data Analyst
United States Navy
01.2005 - 11.2010
Bachelor of Science - Information Technology
ITT Technical Institute - Indianapolis
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