Jeff Morgan
Middletown
Summary
Energetic and service-oriented ERT Security Analyst with hands-on experience in incident response, network troubleshooting, threat monitoring, and vulnerability management across enterprise and critical infrastructure. Adept at working directly with customers and cross-functional teams during high-pressure situations, delivering clear communication, prioritizing critical issues, and restoring operations quickly. Skilled in Wireshark, Kali Linux, SIEM/SOAR platforms, and network diagnostics (IPv4, TCP/IP, DNS, VPN, OSPF/BGP). Recognized for teamwork, adaptability, and strong time management in fast-moving environments where rapid decision-making is crucial.
Overview
9
9
years of professional experience
Work History
Cybersecurity Analyst – Emergency Response & Incident Handling
FedEx
Keasbey
11.2021 - Current
- Served as primary contact during security incidents, providing fast, customer-focused support and technical analysis under pressure.
- Conducted real-time diagnostics and packet analysis (Wireshark) to identify malicious traffic and resolve network issues.
- Triaged alerts, prioritized critical threats, and collaborated with IT teams to ensure swift containment.
- Delivered clear incident communication to technical and non-technical stakeholders during crises.
- Supported implementation of zero-trust security, strengthening FedEx’s overall incident readiness.
- Reduced incident response time by 30% through automation and improved escalation processes.
- Successfully resolved multiple high-severity incidents without customer impact.
- Praised for teamwork, communication, and service orientation during emergency response events.
Coordinator / IT Facilitator – Critical Infrastructure Security
GreenyBridge
Accra
04.2016 - 03.2020
- Led emergency IT responses for energy facilities, troubleshooting network and SCADA system issues to minimize downtime.
- Coordinated with engineers, vendors, and operations teams, ensuring effective teamwork and clear communication during outages.
- Implemented firewall rules, access controls, and SIEM monitoring to prevent intrusions.
- Trained staff on incident response and emergency protocols, improving readiness.
- Improved response times by 30% through better prioritization and team coordination.
- Contained several major incidents in OT/ICS networks, maintaining compliance with NERC-CIP, FERC, DOE standards.
Census Enumerator
U.S. Census Bureau
New York
07.2020 - 10.2020
- Interacted directly with the public, demonstrating service orientation, adaptability, and communication skills to collect sensitive data securely.
- Prioritized daily routes and managed time effectively to meet quotas.
- Recognized for professionalism, persistence, and people skills when engaging diverse communities.
Education
B.S. - Biology
York College, City University of New York
Professional Certificate in Cybersecurity - Incident Response, NIST Framework, ISO 27001, Mitre ATT&CK, Cloud Security Alliance
MIT xPRO
01.2024
Cisco Certified Support Technician (CCST) - Cybersecurity, Networking Devices & Config, Endpoint Security, Network Defense, Threat Management
Cisco Networking Academy
01.2025
Skills
- Incident Response & Crisis Management
- Network Protocols & Troubleshooting
- Threat Analysis & Forensics
- SIEM & SOAR Monitoring
- Risk & Vulnerability Management
- Service-Oriented & Customer-Facing Security Support
- Strong Communication & Team Collaboration
- Prioritization & Time Management Under Pressure
- Troubleshooting & Rapid Problem-Solving
- Tools
- Networking
- Frameworks
- Other
Timeline
Cybersecurity Analyst – Emergency Response & Incident Handling
FedEx
11.2021 - Current
Census Enumerator
U.S. Census Bureau
07.2020 - 10.2020
Coordinator / IT Facilitator – Critical Infrastructure Security
GreenyBridge
04.2016 - 03.2020
B.S. - Biology
York College, City University of New York
Professional Certificate in Cybersecurity - Incident Response, NIST Framework, ISO 27001, Mitre ATT&CK, Cloud Security Alliance
MIT xPRO
Cisco Certified Support Technician (CCST) - Cybersecurity, Networking Devices & Config, Endpoint Security, Network Defense, Threat Management
Cisco Networking Academy
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