Jeff Northrop
Grand Junction,CO
Summary
Charismatic leader with strong background in operational management, team leadership, and customer service excellence. Excels in utilizing strategic planning and problem-solving skills to enhance efficiency and project management. Consistently achieves operational goals and metrics while upholding high standards in service and operations. Track record speaks to ability to drive success and deliver exceptional results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Joann
08.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Performed in top 10% of company in ranked overall metrics each year: sales, labor, shrink, omni, and service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Annually achieved top 5% customer service score (70+ NPS), outperformed company shrink goals, "excellent" rating in corporate operational audits, and positive net operating profit
- Managed financial aspects of the store including budgeting, scheduling, and operational efficiency for optimal cost control.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Leveraged and identified for stretch goals through training, remote management, project management, and operational coaching.
- Served as district captain and leadership position in customer service, omni-channeling, training, and driving sales.
General Manager
Specialty Sports Venture (Vail Resorts)
09.2004 - 06.2011
- Managed multi-unit area of a $16 million dollar region during tenure
- Increased tune sales by 22% while developing a Tune Manager for supervision of department in 2009
- Procured highest NPS score of region for customer service 2008, 2009
- Dynamically drove sales through special events, merchandising, cross-promotional departments of business
- Provide and cultivate viable leads to marketing and sales team for sponsorship, events, large groups, and conventions; strategize new endeavors with team and opportunities to cross promote with other retailers
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Area Sales Manager
May Corporation
10.1997 - 08.2004
- Managed a two million dollar department within a fifty+ million dollar prototype store
- Accomplished 121% of annual sales plan
- Achieved Greatest increase in sales to Last Year and highest increase over plan for the month of December
- Promoted to sales manager within two months with the company to turnaround under performing department; achieved annual sales plan four out of five years
- Creatively used analytical, organizational, and IT skills to regain and manage $850,000 Sales Department
- Achieved 103% of sales goal in first year by improving efficiency, motivating sales force, and communicating objectives and procedures during new quarterly staff meetings
- Revamped department staff, and accomplished “Best in Store in Customer Service” from 1998-2002
- Implemented dynamic inventory system to fluctuate seasonally and improve speed and service to customers
- Created integrative training program to aid in the development and retention of new hires through the use of OJT, mentoring, and teamwork
Education
Bachelor of Science - Business Management
Indiana University
Bachelor of Science - Marketing Management
Indiana University
Skills
- Customer Service Expertise
- Critical Thinking Skills
- Team Collaboration
- Proficient Task Management
- Strategic Development
- Process Optimization
- Proficient in Interpersonal Communication
- Talent Acquisition
- Collaborative Team Development
- Developmental Training Facilitation
Accomplishments
- Achieved the #7 national store ranking; top 10% each year
- Consistently performed in top 10% metric evaluation: sales, shrink, customer service, omni-channeling, labor
- Led project teams multiple times for grand openings, pilot projects, remodels, and operationally challenged locations
- Leveraged and identified for leadership and training positions across geographic locations for multi-unit management and stretch projects
- National Eagle Scout Award, Silver Palm, highest achievement in Boy Scouts of America
- Finished top ten in the Nation in Business Professionals of America annual entrepreneur contest
Activities
- Live an active lifestyle of outdoor recreation, sports, and community involvement
- Active interests include culinary arts, fly fishing, whitewater rafting, and camping
Certification
- Minor in Behavioral Psychology
- Statistical Analysis and Analytics, Human Resources, Business Law, Developmental and Behavioral Psychology, Managerial Consulting, Strategic Marketing, and Business Strategy.
Timeline
Store Manager
Joann
08.2011 - Current
General Manager
Specialty Sports Venture (Vail Resorts)
09.2004 - 06.2011
Area Sales Manager
May Corporation
10.1997 - 08.2004
Bachelor of Science - Business Management
Indiana University
Bachelor of Science - Marketing Management
Indiana University
Similar Profiles
Saniya MiddlebrooksSaniya Middlebrooks
Security Officer at JoannSecurity Officer at Joann
Lily LaramieLily Laramie
Sales Associate at JOANNSales Associate at JOANN
Heather HolodyHeather Holody
VP, General Merchandise Manager at JoannVP, General Merchandise Manager at Joann