Summary
Overview
Work History
Education
Skills
References
Timeline
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Jeff O’Brien

Omaha,NE

Summary

Sales and client relationship management expert with a proven track record, instrumental in achieving $5 million in Datacom sales at Echo Electric Supply. Experienced in project management and strategic account growth, contributing to over $31 million in revenue at OFFWIRE/Brightstar Corporation.

Overview

14
14
years of professional experience

Work History

Datacomm Inside Sales

Echo Electric Supply
Omaha, USA
12.2020 - Current
  • Company Overview: Electrical Distribution
  • Received and responded to customer inquiries in a timely manner
  • Played a key role in achieving $5 million in Datacom sales within four years at Echo
  • Adept and intermediate knowledge with enterprise fiber, premise cabling, OSP, security cameras, door access, and other various low-voltage/datacomm products
  • Collaborated with vendors to obtain quotes for large projects, while identifying optimal solutions per job specifications
  • Coordinated significant customer projects with cross-functional teams and external partners

Account Manager

OFFWIRE/Brightstar Corporation
Omaha, USA
11.2012 - 06.2019
  • Company Overview: Wireless Distribution
  • Responsible for the annual development and growth of shared and exclusive accounts netting over 31 million in shared and exclusive account revenue from January 2017 – Q1 2019
  • Developed and implemented strategic initiatives for 50+ shared and exclusive accounts and helped build plans to cultivate new device and accessory sales opportunities within key accounts
  • Fostered teamwork within the organization to close sales opportunities and execute on customer deliverables by conferring with all parties involved on issues of execution, special costs, planning of services offered, and the acceptance of work
  • Maintained effective communication with the industry through regular field travel, customer visits, and third-party influence contacts
  • Built relationships to position accounts for growth, leveraging Brightstar’s existing and emerging services to compliment the accessory sales effort
  • Guided customers through difficult transition period during 2018 while maintaining positive customer relationships to benefit both Brightstar and clients

Optical Sales/VIP Product Specialist Team

Hayneedle Inc.
Omaha, USA
09.2010 - 11.2012
  • Company Overview: Online Retail
  • Immediate promotion to Optical Sales/Service Team upon completion of new-hire training
  • Promoted to pilot/develop VIP Customer Service and Product Specialist Team in Spring 2011
  • Consistently exceeded Optical Sales goals and customer service metrics
  • Cross-coordinated with vendors, freight companies, customers, and internal departments to ensure high value special orders processed, delivered, and installed/completed
  • Followed with customers to confirm satisfaction with their purchase
  • Managed escalated customer service issues for VIP Customer Service Team
  • Ensured all necessary parties/internal departments in sync and on task to make sure issues resolved as quickly and efficiently as possible

Education

Bachelor of Arts - History

University of Nebraska-Omaha
Omaha, Nebraska
12.2010

Cinema and Comparative Literature

University of Iowa
Iowa City, IA
05.2002

Skills

  • Inside and outside sales experience
  • Client/Vendor Relationship Management
  • Strong written and verbal communication
  • Inventory Overview and Analysis
  • Project Management

References

References available upon request.

Timeline

Datacomm Inside Sales

Echo Electric Supply
12.2020 - Current

Account Manager

OFFWIRE/Brightstar Corporation
11.2012 - 06.2019

Optical Sales/VIP Product Specialist Team

Hayneedle Inc.
09.2010 - 11.2012

Bachelor of Arts - History

University of Nebraska-Omaha

Cinema and Comparative Literature

University of Iowa

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Jeff O’Brien