Jeff Oliver
Columbus,OH
Summary
Dynamic professional with a proven track record at CME Federal Credit Union, excelling in customer service and relationship building. Skilled in financial transactions and inventory management, I have successfully enhanced workflow efficiency and member satisfaction. Bilingual in French and conversational in Spanish, I am committed to fostering positive client interactions and driving business success.
Overview
22
22
years of professional experience
Work History
Member Service Representative
CME Federal Credit Union
03.2022 - 06.2025
- Assisted members with account inquiries and transactions, ensuring accurate and timely service.
- Provided support in processing loan applications, enhancing workflow efficiency and member satisfaction.
- Educated members on credit union products and services, promoting informed financial decisions.
- Resolved member concerns through effective communication, fostering positive relationships and trust.
Furniture Sales Manager
World Market
10.2017 - 03.2022
- Led sales team to exceed monthly targets through strategic product placement and customer engagement techniques.
- Developed training programs for new hires, enhancing product knowledge and sales skills.
- Analyzed market trends to adjust inventory and optimize product offerings based on customer preferences.
- Implemented visual merchandising standards that improved store aesthetics and enhanced customer shopping experience.
Literary Scout
London Literary Scouts
04.2015 - 10.2017
- Conducted comprehensive assessments of published books to identify strengths and placement in new markets.
- Identified properties that were appropriate for new media, i.e., film and television as well as stage development.
- Collaborated with management staff to align scouting reports with company goals and marketing objectives.
Receiving Department Manager
Barnes & Noble Booksellers
10.2003 - 03.2015
- Oversaw receiving operations, ensuring timely and accurate processing of inventory shipments.
- Trained and mentored staff on best practices in inventory management and safety protocols.
- Implemented streamlined workflows to enhance efficiency in the receiving department.
- Analyzed inventory discrepancies, resolving issues to maintain stock accuracy and integrity.
Education
Bachelor of Arts - English Language And Literature
Middle Tennessee State University
Murfreesboro, TN06-1990
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Basic Office Suite Skills
- Speak French & some Spanish
Timeline
Member Service Representative
CME Federal Credit Union
03.2022 - 06.2025
Furniture Sales Manager
World Market
10.2017 - 03.2022
Literary Scout
London Literary Scouts
04.2015 - 10.2017
Receiving Department Manager
Barnes & Noble Booksellers
10.2003 - 03.2015
Bachelor of Arts - English Language And Literature
Middle Tennessee State University
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