Jeff Ortiz
Adaptability In The Work Area, Leadership Qualities, Ability To Carry Out Multiple Tasks
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Arc Thrift Store through effective coaching and staff development. Skilled in technical knowledge and team leadership, adept at fostering adaptability and implementing strategic business planning.
Achieved significant reductions in staff turnover by prioritizing a positive work environment and addressing concerns promptly. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of supervisor position. Ready to help team achieve company goals.
Dedicated Teppanyaki Chef professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Furniture expertise, including competitive offerings, pricing, and market positioning.
Overview
8
8
years of professional experience
Work History
Supervisor in Training
Arc Thrift Store
02.2023 - 07.2024
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Maximized output by optimizing resource allocation and scheduling tasks strategically.
- Enhanced team productivity by implementing efficient work processes and providing regular feedback.
- Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
- Developed employee skills through targeted training sessions, resulting in improved job performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Cultivated strong relationships with clients through proactive communication and excellent problem-solving abilities.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
- Streamlined operations by identifying areas for improvement and implementing necessary changes.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 4-5 employees.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Inbound Warehouse Associate
Safilo USA
06.2022 - 02.2023
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Enhanced team productivity by assisting in training new warehouse associates on proper procedures and best practices.
- Managed high levels of daily activity while maintaining attention to detail when verifying shipment contents against purchase orders or invoices.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Maximized accuracy in both physical inventory counts and digital tracking systems by consistently updating and verifying data.
- Supported warehouse management by updating internal systems with real-time data on received goods and inventory levels.
- Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Inbound Warehouse Associate
Amazon
06.2021 - 08.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Assisted in implementing new technology solutions, streamlining the inbound process for increased efficiency and accuracy.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Enhanced team productivity by assisting in training new warehouse associates on proper procedures and best practices.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Teppanyaki Chef
Benihana Restaurant
01.2018 - 10.2022
- Established rapport with regular patrons, cultivating loyalty through personalized service and attention to individual preferences.
- Implemented effective inventory management practices to minimize waste and control food costs without compromising dish quality.
- Observed extreme caution when preparing meals in front of guests so that no one got hurt.
- Managed customer complaints in a professional manner, taking accountability and working to find solutions that satisfied all parties involved.
- Showcased strong multitasking abilities by simultaneously preparing multiple orders while interacting with diners in an entertaining manner.
- Entertained patrons in 8-12-seat restaurant with exciting food demonstrations and preparations.
- Optimized kitchen efficiency by properly organizing supplies, ensuring easy access to necessary ingredients during busy shifts.
- Demonstrated adaptability when accommodating dietary restrictions or allergies of guests, creating customized dishes that catered to specific needs.
- Improved guest satisfaction rates by regularly soliciting feedback on meal quality, service levels, and overall dining experience.
- Enhanced customer dining experience by skillfully executing Teppanyaki cooking techniques and engaging with guests.
- Consistently met strict safety and sanitation guidelines, maintaining a clean workstation throughout each shift.
- Distributed food to team members with efficiency in high-volume environment.
- Grilled meats and seafood to customer specifications.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Evaluated food products to verify freshness and quality.
- Participated in food tastings and taste tests.
Server
El Tapatio Mexican Food
06.2016 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Business Administration - Fundamentals of Administration,Accounting,finance
Colegio De Bachilleres Del Estado De Chihuahua
Villa Hermosa, 32510 Juarez, Chihuahua, Mexico 05.2001 -
Skills
Technical knowledge
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor in Training
Arc Thrift Store
02.2023 - 07.2024
Inbound Warehouse Associate
Safilo USA
06.2022 - 02.2023
Inbound Warehouse Associate
Amazon
06.2021 - 08.2022
Teppanyaki Chef
Benihana Restaurant
01.2018 - 10.2022
Server
El Tapatio Mexican Food
06.2016 - 01.2018
Bachelor of Business Administration - Fundamentals of Administration,Accounting,finance
Colegio De Bachilleres Del Estado De Chihuahua
05.2001 -
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