Jeff Parks
Pataskala,OH
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
17
17
years of professional experience
Work History
Assistant Manager
IDN H Hoffman
Columbus, Ohio
02.2024 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
Inside Sales Representative
Capital Door Solutions
Columbus, OH
09.2021 - 10.2023
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Developed and implemented strategies to increase sales volume.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Performed inside sales and services for prospective customers.
- Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
Inside Sales Representative
House of security
Columbus, Ohio
07.2018 - 09.2021
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
- Followed up on pending orders and inquiries in a timely manner.
- Established relationships with key decision makers at target companies.
- Delivered customer support to high call load each shift.
Inside Sales Manager
Zipf Lock
Columbus, Ohio
10.2011 - 07.2018
- Managed a team of 5 inside sales representatives, providing guidance, coaching and training.
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
Branch Manager
IDN H Hoffman
Columbus, Ohio
10.2007 - 03.2011
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Education
High School Diploma -
Watkins Memorial High School
Pataskala05-1986
Skills
- Employee Scheduling
- Sales monitoring
- Cost Reduction
- Product and service knowledge
- Customer rapport
- Staff Supervision
Timeline
Assistant Manager
IDN H Hoffman
02.2024 - Current
Inside Sales Representative
Capital Door Solutions
09.2021 - 10.2023
Inside Sales Representative
House of security
07.2018 - 09.2021
Inside Sales Manager
Zipf Lock
10.2011 - 07.2018
Branch Manager
IDN H Hoffman
10.2007 - 03.2011
High School Diploma -
Watkins Memorial High School
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