Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Jeff Paynter

Jeff Paynter

Senior IT Leader
Colgate,WI

Summary

Seasoned IT Leader with twenty-five years of management and leadership experience in manufacturing, supply chain, retail and business intelligence systems and operations. Demonstrated strengths in strategic thinking and organizational development. Strong communicator at all functional and organizational levels with a proven ability to build organizational strength, lead and drive change through collaboration and consensus building. Recognized as a creative problem solver with a successful record of defining and delivering complex solutions and platforms to support business process improvement and enterprise objectives.

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work History

Director, Analytics

Clarios
Glendale, WI
05.2019 - Current
  • Clarios is a global leader in manufacture of advanced storage solutions and world’s leading aftermarket and OE supplier of batteries.
  • Reporting to VP of Digital and Strategic Planning. Responsible for strategic planning, budgeting and overall solution delivery for all Analytics services globally
  • Responsible for platform migration program in support of Clarios' separation from Johnson Controls
  • Designed RFI / RFP approach and drove creation, interview, presentation, scoring and selection process
  • Designed and led program with 14 work streams and 125+ members to migrate 15 disparate analytics systems to MS Azure and Snowflake, resulting 70% reduction in system run costs and 30% improvement in SLAs
  • Designed organizational structure, recruited, and hired key Architect and Engineering Lead roles
  • Established offshore managed support organization with associated best practices and processes to achieve business SLA's in steady-state execution
  • Improved speed to market by establishing Agile, ‘factory-based’ development model

Senior Program Lead, Analytics

Johnson Controls, Power Solutions
Milwaukee, WI
04.2016 - 05.2019
  • Focus of this multi-year program was improved visibility for Supply Chain, Manufacturing and Finance through creation of standardized KPI’s, focused dashboards, self-service reporting layer and advanced analytics
  • Responsible to provide strategic planning and execution oversight for Power Solutions Global Analytics Program
  • Restructured operational and delivery models, leveraging an Agile, Product management based methodology to deliver on-time and on-budget, while creating sustainable delivery practices
  • Coordinated and synchronized program activities from design concept to launch and acted as primary interface to Business and IT Stakeholder
  • Implemented SAP Master Data Management (MDM) for global customer data

Vice President

Ashley Furniture Industries Inc
Arcadia, WI
01.2013 - 02.2016
  • Reported to EVP/CIO and responsible for strategic planning, budgeting, development, execution, business partner relationship management and oversight of Ashley’s Global Retail systems and QA organizations
  • Responsible for multiple concurrent efforts with annual budget exceeding $40M and staff size of 7 direct reports, 75 indirect reports and onsite / offshore contract personnel exceeding 75
  • Participated in startup of www.AshleyFurnitureHomestore.com, implementing digital commerce capabilities in 14 months, with fulfillment through network of 140 licensees
  • Stabilized existing Retail Furniture ERP in USA, reducing SEV 1 incidents from several times per week to once per quarter
  • Completed implementation of Microsoft Dynamics AX in China to support high growth retail operations for multiple Distributions Centers, Stores and E-commerce on TMALL
  • Implemented Retail Steering Committee and Demand Management process, prioritizing focus, streamlining decisions and cutting delivery from months to weeks
  • Rebuilt software engineering teams by opening development offices in Brookfield, WI in 2014 and Tampa FL in 2015, attracting and hiring 50+ Directors, Managers and Engineers
  • Restructured delivery methodology to Agile, Dev Ops, CI/CD moving from quarterly to weekly releases
  • Reduced percentage of developer time spent on support weekly from 65% to < 20%
  • Implemented standardized QA practices within Retail vertical, ultimately taking over ownership of QA for entire organization

Director of Service Development

Kohl's Department Stores, Inc
Menomonee Falls , WI
03.2012 - 01.2013
  • 19+ billion family-oriented retailer that sells moderately priced apparel, footwear and accessories for women, men and children, soft-home products and housewares operating 1,158 stores in 49 states, in addition to its website
  • Reported to CTO and responsible for strategic planning and program development across multiple channels, including Kohls.com, Open API, Kiosk and Mobile, with annual budget exceeding $40M and staff size of eight direct reports, 32 indirect reports and onsite/offshore contract personnel exceeding 100
  • Implemented gifting, listing and bridal registry systems for Kohls.com
  • Implemented headless commerce via rest-based open API's, enabling smooth migration of commerce platform from Blue Martini to Oracle ATG
  • Implemented new iPad, iPhone and Android applications leveraging Kohl’s open API commerce infrastructure
  • Implemented in-store kiosks with customized, store-based experience and digital commerce fulfillment capabilities

Director of Service Development

Kohl's Department Stores, Inc
Menomonee Falls, WI
08.2006 - 03.2012
  • Reported to Vice President of Store and HR Systems and responsible for strategic planning, program management and support of Kohl's store systems, including point of sale, digital signage, authorization services, store associate productivity, and sales audit
  • Managed multiple concurrent efforts with annual budget exceeding $25M and staff size of 10 direct reports, 52 indirect reports and onsite/offshore contract personnel exceeding 125
  • Implemented Retail Steering Committee and thrice-yearly release program involving 13 integrated systems, driving ROI exceeding $50M annually
    Implemented retail QA organization to increase stability and reduce number of SEV 1 incidents in stores by 85%, and achieving 99.9% uptime
  • Reduced dependency on NCR professional services by taking ownership of point-of-sale code, hiring software engineers, implementing dev ops and CI/CD top increase to number of capabilities delivered by 60% and keeping annual costs flat
  • Implemented digital signage for 1100+ stores, driving $100M ROI in first 24 months
  • Implemented Kohl’s returns system, driving fraud reduction of more than $20M annually
  • Implemented Kohl's Cash authorization system, driving 20% increase in average ticket and reducing fraud by >$15M annually

Senior Project Manager

Kohl's Department Stores, Inc
Menomonee Falls, WI
07.2000 - 08.2006
  • Managed development and support for point of sale, sales audit/reporting, Kohl’s intranet, WinSign and promotional pricing applications
    Managed staff of 17 direct reports, 40 onsite development and QA contract personnel to support Kohl’s store operations, corporate communications, and finance business partners
  • Program manager for $55M Next Generation Point-of-Sale program to migrate 850 stores to new systems and hardware in 9 months
  • Implemented Kohl’s Cash authorization system driving annual fraud reduction >$25M
  • Implemented Promotional Pricing system mainframe to Java re-platform project in 18 months by reskilled team of mainframe developers using XP/Agile methodology

Education

Bachelor of Science - Economics

University of Wisconsin Milwaukee
Milwaukee, WI
09.1986 - 05.1992

Skills

Strategic Planning

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Timeline

Director, Analytics

Clarios
05.2019 - Current

Senior Program Lead, Analytics

Johnson Controls, Power Solutions
04.2016 - 05.2019

Vice President

Ashley Furniture Industries Inc
01.2013 - 02.2016

Director of Service Development

Kohl's Department Stores, Inc
03.2012 - 01.2013

Director of Service Development

Kohl's Department Stores, Inc
08.2006 - 03.2012

Senior Project Manager

Kohl's Department Stores, Inc
07.2000 - 08.2006

Bachelor of Science - Economics

University of Wisconsin Milwaukee
09.1986 - 05.1992

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Jeff PaynterSenior IT Leader