Jeff Poggenburg

Entered orders and verified accuracy of customer account information and updated when necessary.

Responded to customer inquiries via phone, email and web-based platforms.

Developed strong relationships with clients, leading to increased loyalty and repeat business.

Navigated multiple computer systems and applications to find information.

Coordinated and perform activities associated with shipping, receiving, distribution, and transportation.

Order entry, coordinated and performed activities with shipping, receiving, distribution, and transportation.

Trained new employees in entering, picking, and staging orders shipped from the warehouse.

Communicated with customers, employees, and vendors to answer questions, disseminated or explained information, solicited sales, entered orders, and addressed complaints.

Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Maintained inventory, ordered supplies and services, updated filing, mailing, and database systems, either manually or digitally.

Coordinated shipments with freight companies and their dispatchers, terminal managers, and line haul supervisors to ensure freight was picked up & delivered timely.

Arranged outbound & inbound shipments via air, train, truck and ocean contingent upon delivery requirements.

Worked with customers to correct issues, provided shipment status promptly including the monitoring of current and future transportation needs.

Investigated, disputed, and resolved shipment issues.

Processed invoices and freight claims for damaged & lost shipments.

Initiated cold calls, organized sales visits, & generated leads with existing accounts.

Long-term relationships built through prompt & courteous service while monitoring a $2 million sales territory.