Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jeff Poitras

Southbury,CT

Summary

Results-oriented IT Manager, Project Manager, Scrum Master, and Agile Coach with extensive experience leading cross-functional teams to deliver scalable, high-impact solutions across cloud and mainframe platforms. Skilled in implementing Agile methodologies to optimize project delivery, enhance stakeholder collaboration, and drive business objectives. Demonstrated success in transforming underperforming teams, modernizing systems, and cultivating high-performing Agile environments. Recognized for aligning technology strategies with business goals and delivering innovative solutions that enhance customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Software Delivery Manager, Project Manager, Scrum Master, Agile Coach

IBM
02.2021 - 05.2024
  • Led a team of 24 IT professionals (project managers, software developers, business analysts) in developing and optimizing financial management software for IBM Tax and Treasury, improving corporate tax payment accuracy by 10% and reducing reconciliation time by 25% through enhanced system functionalities
  • Orchestrated the successful migration from mainframe to cloud-based platforms, resulting in a 40% increase in system scalability, a 15% reduction in infrastructure costs, and improved system flexibility/performance
  • Managed several website modernization projects for IBM’s License Financial Management systems, improving user experience and service delivery, resulting in a 20% increase in user adoption and a 15% decrease in support tickets
  • Led backlog management, sprint planning, stakeholder communication, and software release activities, achieving 100% on-time delivery for all planned software releases and improving deployment efficiency by 18%
  • Engaged key internal and external stakeholders to manage the entire lifecycle of IBM’s Tax and Treasury software projects, achieving 95% stakeholder satisfaction and ensuring 100% alignment with business requirements and timelines
  • Transformed an underperforming team by leading bi-weekly one-on-one sessions, improving individual strengths and team morale, resulting in a 20% increase in employee satisfaction and a 15% improvement in team productivity
  • Facilitated Scrum ceremonies (sprint planning, backlog grooming, daily scrums, reviews, retrospectives) across multiple teams, reducing cycle time by 20% and targeting 100% completion of sprint goals on time
  • Coached and guided scrum teams on Agile best practices, driving a 40% increase in team maturity and 15% faster decision-making, resulting in more efficient project execution
  • Assessed team members' responsibilities and delegated tasks based on skills, resulting in a 25% improvement in task completion efficiency and better resource utilization across the team
  • Developed strong client relationships through proactive communication and problem-solving, contributing to a 15% increase in customer satisfaction scores and a 10% growth in repeat business

Application Delivery Manager, Project Manager, Scrum Master, Agile Coach

IBM
04.2017 - 02.2021
  • Managed the development and successful launch of IBM's electronic signature portal, resulting in a 15% revenue increase during the pandemic
  • Delivered innovative e-signature solutions that streamlined contract workflows by 30% and enhanced customer satisfaction ratings by 25%
  • Partnered with product owners to prioritize backlogs and define project goals, resulting in a 30% reduction in delivery time and increased alignment with 95% of business objectives
  • Managed the end-to-end project development lifecycle for CIO-led initiatives, ensuring on-time delivery of 15+ projects, with a 98% client satisfaction rate, by maintaining strict schedules and optimizing resource allocation
  • Delivered customized electronic signature solutions to internal and external clients, streamlining IBM's contract and procurement processes during the COVID-19 pandemic and reducing contract cycle times by 40%, enabling a 25% increase in operational efficiency during remote work transitions
  • Managed the development of IBM's eSignature website/portal, incorporating single sign-on (SSO) for enhanced user authentication, leading to a 50% reduction in user login issues and improving overall customer satisfaction by 35%
  • Championed Agile values across the organization, promoting a continuous improvement mindset that led to a 25% increase in team productivity while reducing development cycle times by 18% through Agile practices
  • Facilitated Scrum ceremonies (sprint planning, backlog grooming, daily scrums, reviews, and retrospectives), driving 20% faster decision-making and ensuring 100% team participation, contributing to 25% faster time-to-market for key deliverables

Application Delivery Manager, Project Manager, People Manager

IBM
06.2015 - 04.2017
  • Led a globally distributed IT team of 38 professionals, enhancing operational efficiency by streamlining administration and people management, resulting in a 15% increase in team productivity and reduced turnover by 10%
  • Streamlined project processes using Agile methodologies, cutting project delivery times by 25% and reducing operational costs by 18%, enhancing application performance and team collaboration
  • Implemented HR policies related to career development, compensation, and personal business commitments, leading to a 20% improved employee engagement score and accelerated employee development through clear career growth paths
  • Mentored 10+ junior team members in project management, leading to a 30% improvement in their productivity and a 25% faster promotion rate within the team, strengthening overall team performance and growth
  • Managed multiple high-priority projects, ensuring 100% on-time delivery of key milestones while optimizing resource allocation, which resulted in cost savings of $300K and improved project timelines by 20%
  • Administered project budgets totaling $5M+, achieving 100% budget adherence and improving resource allocation efficiency by 15%, contributing to increased profitability across key initiatives
  • Coordinated cross-functional teams across departments, resolving conflicts and improving team collaboration, which led to a 15% increase in cross-departmental project success rates and a 10% increase in team engagement
  • Implemented change management best practices during system transitions, resulting in a 50% reduction in downtime and minimal disruption to operations, maintaining a 98%+ system uptime during the process

Application Delivery Manager, Project Manager, People Manager

IBM
09.2005 - 06.2015
  • Managed the end-to-end lifecycle of 50 legacy mainframe applications supporting IBM Accounts Payable and Corporate Accounting, improving system uptime by 15% and ensuring 99.9% availability through proactive maintenance and enhancements
  • Led application development and support, including annual disaster recovery testing, resulting in a 100% success rate during recovery drills and reduced issue resolution time by 20% through efficient problem determination processes
  • Collaborated with cross-functional teams, ensuring the seamless delivery of 10+ product releases per year and achieving a 95% customer satisfaction rate by addressing key client needs and optimizing communication channels
  • Optimized resource allocation through regular performance evaluations and personalized coaching, which led to a 15% increase in staff productivity and a 10% improvement in team engagement year-over-year
  • Built high-performing teams through strategic recruitment, onboarding, and talent development initiatives, reducing turnover by 25% and enhancing team performance, contributing to a 15% increase in overall project delivery efficiency
  • Set team priorities, maintained schedules, and monitored performance, ensuring 100% adherence to project deadlines and a 20% reduction in project delays, resulting in more efficient operations and faster delivery times for key projects

Education

Bachelor of Science - Management Information Systems

University of New Haven
New Haven, Connecticut

Skills

  • Agile Methodologies
  • Agile Coaching
  • Scrum Master
  • Team Leadership
  • Project Management
  • People Management
  • Backlog Management
  • Sprint Planning
  • Stakeholder Collaboration
  • Communication
  • Cross-Functional Team Leadership
  • Change Management
  • Process Optimization
  • Risk Management
  • Issue Resolution
  • Metrics-Driven Performance
  • Agile Tools: Jira, Trello, Kanban
  • Agile Expertise
  • Software Development Lifecycle
  • Project Management tools
  • Performance Tracking and Evaluation
  • Vendor Management
  • Financial Management
  • Customer Relationship Management
  • Scrum master
  • Delivery management
  • Stakeholder management
  • Agile coaching
  • Servant leadership
  • Scrum framework expertise
  • Team facilitation
  • Agile best practices

Certification

  • IBM Certified Scrum Master (CSM)
  • IBM Certified Agile Coach
  • IBM Certified Technical Product Owner

Timeline

Software Delivery Manager, Project Manager, Scrum Master, Agile Coach

IBM
02.2021 - 05.2024

Application Delivery Manager, Project Manager, Scrum Master, Agile Coach

IBM
04.2017 - 02.2021

Application Delivery Manager, Project Manager, People Manager

IBM
06.2015 - 04.2017

Application Delivery Manager, Project Manager, People Manager

IBM
09.2005 - 06.2015

Bachelor of Science - Management Information Systems

University of New Haven

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Jeff Poitras