JEFF PRESTON
Manchester,NH
Summary
Skilled Information Technology and client relations professional in operations, project management, partner management, and personnel management. Independent self-motivated business leader with excellent written, verbal, presentation, coaching, team building and problem-solving skills. Success in hiring, managing and motivating employees. Adept at maintaining and developing new relationships within the organization and in the community, creating strong partnerships.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Community Engagement Manager Lead
Galactic Advisors
03.2020 - Current
- Served as a leadership resource and sounding board for sales team
- As a start up company managed all sales to meet first year goal of $1M in revenue, 2nd year goal of $6.7M in revenue building excellent sales team with process put in place to be successful.
- Monitored trends in data and performed A/B testing to deliver increased engagement.
- Collaborated with community content and development teams to drive improvements to offerings.
- Promoted internal community advocacy through partnership with other teams.
- Led weekly staff meetings to organize team toward unified goals.
- Responsible for training and coaching
Project Team Lead
Dynamic Edge, Inc.
01.2019 - 02.2020
- Turned Project team from cost center to profit center by increasing bottom-line revenue from negative numbers to being profitable quarter over quarter reaching over $500k per quarter
- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
- Managed technical projects, utilizing established project tools and methodologies to bring projects to timely completion.
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Led by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity.
- Communicated project expectations to team members and stakeholders to set tone for high productivity level.
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Project top line revenue and gross margin, forecasting and attainment
- Project delivery including resource management, scheduling, execution, communication, and improvement
- Delivery of exceptional client experience throughout project process
Branch Manager
Citizens Bank
09.2017 - 01.2019
- Increased sales from being #13 in Region to #1 Branch in region
- Responsible for branch compliance with bank policies, procedures, and operational integrity
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Maintain and develop relationships with existing small business customers and creating great partnerships within Citizens and community
- Create and manage to branch business plan profit and loss
- Deploy all resources to optimize individual, team performance and team development plan management
- Create Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success
- Manage a High Performing Team: Show accountability by taking ownership of business and willingness to make customer-focused decisions when needed
- Provide sales leadership to ensure franchise growth: Leading by example, through accountability, reward and recognition to drive outstanding sales and service results
- Ensure our customers are extremely satisfied with every interaction – make it memorable and experience to be the best part of their day
- Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations
- Bring positive energy and confidence to Citizens every day.
Professional Services Partner & Operations Manager
PC Connection, Inc.
01.1998 - 05.2017
- Provided leadership to the services team, helped develop and train teams to write quality Statements of Work for clients
- Collaborated with colleagues and support staff to maximize team efficiency.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
- Negotiated contracts with partners to give equitable terms to all parties.
- Managed all contract negotiations between Connection legal team and clients
- Developed and managed service partner onboarding process including contracts, operations and finance interfaces
- Managed service partners, relations, contracts and database for over 250 partners
- Developed and performed QBR process for Connection Service partners, successfully addressing level 1 and 2 escalations
- Provided executive level reporting, showing consistent growth within the partner network as well as created new efficiencies within operations group, including positive results from newly developed and implemented processes and procedures
- Managed, monitored and resolved all billing for Connection professional services, providing billing forecast to executive management
- Provided support to project managers, creating a Statement of Work template process, and procedures for billing, and managing the contracts
- Managed complex engagements (pre- and post-sale) as well as pre- and post-sale escalations.
Education
Computer Science -
Northeast Career Schools
Manchester NH09.1998
Associate of Arts - Commercial Photography & Business
Hallmark Institute of Photography
Turners Falls, MA06.1989
High School Diploma -
Nashua Senior High School
Nashua, NH06.1988
Skills
- Operations Management developing new process and procedures to maximize profits and efficiencies
- Client Relations working with CIO, CEO to help increase client cost savings by assessing & delivering successful projects for client under budget
- Project Management
- Policy Development
- Public Speaking
- Workshop Organization
- Recruitment Strategies
- Data Collection
- Recruitment Expertise
Websites
Certification
- Super-Supervisor & Management Certified (Olan Mills)
- VMWare VSP
- Zenger Miller Facilitator
Email2
jprestonnh@gmail.com
Timeline
Community Engagement Manager Lead
Galactic Advisors
03.2020 - Current
Project Team Lead
Dynamic Edge, Inc.
01.2019 - 02.2020
Branch Manager
Citizens Bank
09.2017 - 01.2019
Professional Services Partner & Operations Manager
PC Connection, Inc.
01.1998 - 05.2017
Computer Science -
Northeast Career Schools
Associate of Arts - Commercial Photography & Business
Hallmark Institute of Photography
High School Diploma -
Nashua Senior High School
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