JEFF PUGHSLEY
Newnan,GA
Summary
An Experienced Security Manager in personnel and facility management with years of security experience in both military and civilian sectors. A 13-year Veteran of the U.S. Air Force who is ready to hone leadership and management skills to meet an organization's security needs while providing exceptional customer service. An analytical thinker skilled at following directions while simultaneously analyzing ways to increase efficiency and productivity as it relates to Client's safety and security endeavors.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Development Specialist/Marketing Director
LaGrange Health & Rehabilitation
08.2022 - 05.2024
- Conducted site visit for 20+ Clients for new business; generated 40+ new referrals for the facility.
- Coordinated weekly facility tours for prospect customers and family members; resulting in 45+ facility admissions.
- Documented admission's demographics into CRM; increased Medicare and Medicaid applications approval rates.
- Facilitated weekly Press Releases for facility; increased community relations and brand recognition.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Medical leave
01.2022 - 07.2022
Family medical emergency which required me to be a care taker for an immediate family member.
Community Safety Manager
People Serving People- Minneapolis MN
05.2021 - 01.2022
- Provides direct oversight of People Serving People's safety and security initiatives for shelter facility and operations; serves as Subject Matter Expert for Senior Leadership Team as it relates to safety and security situations
- Oversees Emergency Shelter's contract Security Team; provides direct supervision of six officers including the contract security Account Manager; ensures standards outlined within the services agreement are executed according to the shelters Standard Operating procedures
- Responsible for maintaining security contract and accounts payable for People Serving People; reviews and approves weekly invoices; reviews Service Agreement periodically and prompts amendments to existing contract and responsible for generating Request for Proposal's as needed, and approves the overall billing rate for the organization
- Manages facility security card validation system; registered 250+ families, staff, and volunteers into DNA Fusion client tracker; generates custom reporting to efficiently track and document authorized/unauthorized entry into the shelter
- Created shelter's first ever Overdose Prevention Program; coordinated quarterly distribution of Narcan and naloxone equipment within the shelter; coordinates naloxone training for staff and contract labor; Increasing safety awareness and responsiveness for opioid crisis
- Partners with Hennepin County Law Enforcement agencies to communicate security and safety risk; attends biweekly MPs DID Safety Meetings to obtain real-time crime data from multiple Law Enforcement Agencies and precincts; Disseminates crime statistics and BOLO information to shelter's Senior Leadership and People Serving People's Board of Directors
- Prepares monthly Situational Reports for Senior Leadership and Board of Directors; Contributing to strategic level safety and security decision making tree
- Validated and updated shelter Emergency response program; verified 15+ emergency policies and procedure documents; responsible for administrating training scenarios for 100+ staff on proper emergency responses for multiple emergency situations; provides ongoing monthly new-hire and refresher training; reduced shelter liabilities
- Serves as primary CCTV Administrator for the shelter; maintains, creates, and monitors CCTV user profiles for all staff and other stakeholders; creates and enforces policies for end user of CCTV platform; partners with Human Resources management in cases of noncompliance
- Chairs People Serving People's Safety Committee; facilitates monthly safety meeting with department directors, managers, coordinators, and associates
- Streamlining safety and security updates; Increased communication effectiveness throughout the organization.
Security Officer for Line 3 Project
Securitas- Palisade MN
12.2020 - 04.2021
- Provided site security for various sites for Line 3 Pipeline Project; manned several Entry Control Points for 12 plus sites; secured sites from unauthorized personnel
- Provided real-time reporting and notification of protestor activities; conducted hourly reporting of multiple reports of possible trespass or equipment sabotage
- Reduced lost and mitigation cost for Client
- Communicated with Emergency Operation Center; provided detailed hourly status reports to local Law Enforcement and Public Safety Officers
- Streamlined QRF task force for emergency situations
- Conducted 12 nightly site patrols for multiple sites; checked 6+ entries and 25+ construction vehicles for various construction sites and contractor yards
- Maintained project integrity.
Security Minnesota Manager
AgTac Security Services LLC - Saint Cloud, MN
09.2019 - 06.2020
- Served as primary Security Officer License Liaison for AgTac Security Services; processed 20+ initial applications for new hires; ensured compliance with MN Bureau of Criminal Apprehension guidelines
- Established pre-assignment training for all Officers hired within the state of Minnesota; set-up, monitored, and logged completion of 25+ newly assigned Officer
- 100% compliance enforced
- Issued and inventoried 25+ Security badges with proper identification number for active Officers
- Trained Six Security Director's on new hires for state licensing procedures; informed managers of required documents and qualifying/disqualifying factors for Officer prospects
- Maintained company records and ensured compliance with state mandated training
- Coordinated pre-assignment and continuing education training of all assigned Officers in timely manner.
Security Director
AGTAC Security Services LLC - Lincoln, NE
06.2018 - 02.2020
- Oversaw a team of up to 25 security officers and managed administrative duties, including scheduling and performance evaluations
- Provided client with top-notch security team
- Implemented security measures and enhanced entry control point of client's site
- Reduced site breaches by 10%
- Coordinated and trained 25 Security guards on state of the art tracking software system; streamlined visitor sign-in, routine patrols, and incident reporting; unified department communications flow
- Monitored property and investigated any areas of suspicion
- Collaborated with facility owners to determine needs and make proactive adjustments to meet changing demands; established safety and incident committees to increase security awareness
- Reviewed and revamped clients post orders; streamlined clients processes for validating visitors and controlled traffic flow onto site grounds
- Assessed ongoing risk factors and suggested improvements to senior management regarding site safety and security
- Served as primary Point of Contact for Emergency First Responders for real-world and exercise protocols.
Professional Military Education Instructor
United States Air Force - Ramstein, Germany
12.2014 - 01.2017
- Facilitated training of 200 plus mid-level military managers across 125 bases in Europe; ensured readiness of the European enlisted forces
- Instructed 1200 plus podium hours of professional military curriculum and management strategies; preparing intermediate level supervisors for daily operations
- Instructed military personnel on proper enforcement and adherence to military protocol and regulations; reducing work-place hazards while increasing unit communication
- Developed internal operating instructions and procedures for Instructor staff to validate assignments
- Evaluated 650 written assessments; awarded 11 credit hours to 65 personnel
- Administered controlled testing materials for 1200 plus students with zero discrepancies
- Directed 36 participants per classroom for six weeks; totaling 8 classes annually
- Facilitated 15+ guided discussions on Sexual Assault Response actions and protocol; 200+ trained.
Security Forces Officer Augmentee
United States Air Force - Altus, OK
08.2004 - 07.2010
- Provided emergency response security, eliminating hazards and potential dangers on Air Base premises
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas during Base exercises and real-world conflict
- Secured restricted areas and enforced limited access for civilians and military members to provide force protection and property security
- Maintained 100% accountability of all assigned equipment worth more than 5K daily
- Provided security presence by controlling all surveillance technology, including CCTV, security lighting, gate systems utilizing Common Access Card programs
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection with seasoned Law Enforcement.
Air Operations Center Controller
United States Air Force - 64th Air Expeditionary Group, Saudi Arabia
10.2008 - 08.2009
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data to brief Wing Commander and Senior Leadership
- Drafted daily Situational Reports regarding base operations and security incidents; Served as eyes and ears for Senior Officers
- Provided and assigned 50+ call-signs base personnel entering and exiting the installation; provided streamline communication and security
- Coordinated expedited entry of 200+ Distinguished Visitors for Air Base Leadership; collaborated with local Security Forces to ensure seamless entry of foreign and local DVs onto the installation
- Coordinated SIPRNET use and Secure Communication Lines for Senior officials; Ensured confidential information protected and secured for all base populous and leadership
- Performed daily test of Base Emergency Alarm Notification Systems; conducted daily test of Duress Alarms and Giant Voice notification system to ensure functionality for real-world emergencies.
Education
Associate of Science, Education and Instruction, Human Resources Management and Psychology, Communications, Military Leadership doctrine - Instructor of Military Sciences & Technology
Community College of The Air Force-Montgomery Alabama
01.2015
Associate of Science, Retail & Business Management, Facility & Personnel Management, Customer Service Etiquette, Lodging & Food Operations - Hospitality Management
Community College of The Air Force - Montgomery Alabama
01.2014
Skills
- Project manager supervision
- Security protocol understanding
- Developing security plans
- Implementing security measures
- National security understanding
- Security team management
- Overseeing building security
- Perimeter security
Certification
- GA Armed Guard Card (2024)
- Licensed Security Officer
- CPR/AED- Child & Adult Certification (2024)
- (CPI) Nonviolent Crisis Intervention Training (2017)
- Sexual Assault & Response Coordinator USAF (2012)
Affiliations
Member, Private Security Professionals of America, 2018 to Current
Timeline
Business Development Specialist/Marketing Director
LaGrange Health & Rehabilitation
08.2022 - 05.2024
Medical leave
01.2022 - 07.2022
Community Safety Manager
People Serving People- Minneapolis MN
05.2021 - 01.2022
Security Officer for Line 3 Project
Securitas- Palisade MN
12.2020 - 04.2021
Security Minnesota Manager
AgTac Security Services LLC - Saint Cloud, MN
09.2019 - 06.2020
Security Director
AGTAC Security Services LLC - Lincoln, NE
06.2018 - 02.2020
Professional Military Education Instructor
United States Air Force - Ramstein, Germany
12.2014 - 01.2017
Air Operations Center Controller
United States Air Force - 64th Air Expeditionary Group, Saudi Arabia
10.2008 - 08.2009
Security Forces Officer Augmentee
United States Air Force - Altus, OK
08.2004 - 07.2010
Associate of Science, Education and Instruction, Human Resources Management and Psychology, Communications, Military Leadership doctrine - Instructor of Military Sciences & Technology
Community College of The Air Force-Montgomery Alabama
Associate of Science, Retail & Business Management, Facility & Personnel Management, Customer Service Etiquette, Lodging & Food Operations - Hospitality Management
Community College of The Air Force - Montgomery Alabama