Jeffrey Ridge
Conroe
Summary
Accomplished General Manager and Lead Line Cook with a proven track record at Perkins Family Restaurant, enhancing customer satisfaction and streamlining operations. Expert in grilling techniques and staff coordination, I've successfully mentored teams to achieve high productivity levels. My innovative menu development and culinary expertise have significantly contributed to business growth, with a keen focus on quality control and food safety standards.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Offering analytical mindset and excellent communication skills, eager to learn and develop in dynamic environment. Brings ability to quickly grasp business operations and financial management concepts. Ready to use and develop strategic planning and team coordination skills in [Desired Position] role.
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
Lead Line Cook
Perkins Family Restaurant
06.2023 - 06.2024
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Increased customer satisfaction rates by promptly addressing concerns and providing solutions to any issues that arose during service.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Mentored new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
- Enhanced menu offerings by creating innovative, seasonal dishes that attracted new customers and increased overall satisfaction.
General Manager
Domino's Pizza
04.2020 - 06.2023
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Line Cook
The Vault Cafe And Bar
01.2019 - 03.2020
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
General Manager
American Deli
01.2014 - 01.2019
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Education
High School Diploma -
Merced Highschool North Campus
Merced, CA06-1993
Skills
- Food safety knowledge
- Grilling techniques
- Food assembly
- Menu planning
- Cooking techniques
- Food safety
- Training management
- Quality control
- Menu development
- Food preparation
- Kitchen organization
- Sanitation practices
- Food presentation
- Safe food handling
- Spoilage prevention
- Inventory control
- Cost reduction
- Knife skills
- Food cost analysis
- Food processing
- Culinary expertise
- Ingredient preparation
- Baking fundamentals
- Work delegation
- Portion control
- Garnishing techniques
- Sauce preparation
- Staff coordination
- Plates presentation
- Recipe execution
- Workstation organization
- Food safety monitoring
- Ordering and stocking
- Recipe memorization
- Cleaning and organization
- Highly motivated
- Food safety standards
- Food storage procedures
- Line management
- Kitchen station setup
- Back of house operations
- Reliable and trustworthy
- Server communication
- Problem-solving
- Food presentation talent
- Professional attitude
- Attention to detail
- Prepared foods plating
Accomplishments
- Supervised team of up to 30 staff members.
- Achieved lower food and labor costs by enforcing inventory counts, and supplier ordering with accuracy and efficiency.
- Achieved higher weekly sales through effectively helping with controlling the food, and labor costs, as well as controlling waste.
- Documented and created new standards in the restaurants I led which led to higher employee moral, and lower costs for the business, and higher sales.
I currently hold a valid Forklift certification.
During a downtime in my culinary life, I took a job along side a friend of mine in Warner Robins, GA. They did injection molded plastice for various car manufacturers, and other companies, that I am unable to disclose. They sent me to a class to become forklift certified, and I have now been for all over 5 years. I am certified on standard propane, diesel, and gas forklifts, and reachers.
Languages
Spanish
Limited Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Video Gaming
- Robotics
- Artificial Intelligence (AI) and Machine Learning
- Virtual Reality
- Drone Piloting
- Fundraising Events
- Volunteer Work
- Animal Welfare Advocacy
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Lead Line Cook
Perkins Family Restaurant
06.2023 - 06.2024
General Manager
Domino's Pizza
04.2020 - 06.2023
Line Cook
The Vault Cafe And Bar
01.2019 - 03.2020
General Manager
American Deli
01.2014 - 01.2019
High School Diploma -
Merced Highschool North Campus
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