Jeff Riley
Santa Fe,Tx
Summary
Dedicated and forward-thinking chemical process operator with a passion for tackling challenges and driving continuous improvement. Skilled in both batch and continuous distillation units, I bring a proactive approach to problem-solving and a commitment to excellence. A natural leader, I thrive in environments that offer responsibility and growth opportunities, always seeking to exceed expectations and drive operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chemical Process Operator
Ashland Chemical
01.2016 - Current
- Proficient in operating a diverse range of machinery and equipment, adept at conducting routine inspections by performing thorough rounds throughout the unit.
- Extensive experience in operating both batch and continuous (distillation) units.
- Skilled in operating and troubleshooting issues with Honeywell DCS.
- Member of the Emergency Response Team and Fire Squad, ensuring a safe working environment.
- Implemented an optimized piping configuration design to minimize unit downtime and increase production
- Trained new employees on standard operating procedures, reinforcing company values of safety and quality control.
- Reduced waste generation by closely monitoring process parameters and making necessary adjustments.
- Collaborated with team members to troubleshoot issues and improve overall plant performance.
Bellman/Valet Parker
Galveston Island Hilton Hotel
01.2013 - 01.2015
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
Service Representative
24 Hour Fitness
01.2013 - 01.2014
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
Education
Associate of Arts - Business
College of The Mainland
Texas City, TX08.2024
Associates - Process Technology
College of the Mainland
Texas City, TX01.2016
High School Diploma -
Santa Fe High School
Santa Fe, TX01.2012
Skills
- Collaborative Leadership
- Standard Operating Procedures
- Equipment Troubleshooting
- Honeywell DCS experience
- Strategic and composed decision making
- Computer Literacy
- Communication
- Mechanical Aptitude
- Customer Service
- Distillation Column Operation
- Fire Safety
- Emergency Response
Certification
- OSHA Forklift Certified
- Fire Training
Timeline
Chemical Process Operator
Ashland Chemical
01.2016 - Current
Bellman/Valet Parker
Galveston Island Hilton Hotel
01.2013 - 01.2015
Service Representative
24 Hour Fitness
01.2013 - 01.2014
Associate of Arts - Business
College of The Mainland
Associates - Process Technology
College of the Mainland
High School Diploma -
Santa Fe High School
- OSHA Forklift Certified
- Fire Training
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